HELP FILE

Why is my caller ID showing as spam?

    When call recipients report that calls originating from your number(s) show as “SPAM” on their phone, you may use the list of resources below to assist with removing these mislabeled caller identifications. The resources below are for US phone numbers.

    The following is a non-exhaustive list of data aggregators who provide curated spam feeds to various service providers. You can reach out to them and indicate that your number(s) are being incorrectly labeled or flagged as spam. You can also reach out to the recipient's terminating service provider to let them know about the problem. Mislabeling has become an issue within the industry since each phone number reputation labeling system uses various data sources to classify incoming calls. The data sources can be sourced from third-party services or the telephone service provider.

    Note: The originating carrier cannot directly influence how the caller information is displayed at the destination.

    Why does this happen?

    The recently passed TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act in the US mandates that telephone carriers implement standards to combat robocalling. It is also affecting legitimate businesses since frequent outbound calling can lead to a telephone number being flagged as spam.

    You can try to register your number at https://freecallerregistry.com/fcr/, which is a free portal that helps entities reach these analytics engines that support major wireless carriers in the US. If is related to the following end carriers you can refer to these websites:
    If you are calling a landline and the recipient is receiving this error, please collect the information below on a call within the last 24 hours and then select Contact Support.
    • Number called
    • Number called from
    • Date
    • Time