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Prevent unauthorized phone number transfers

Request a four to eight-digit pin to protect your phone numbers from being transferred without your authorization.
Before you begin: You must have the super admin role.
There are three ways to set a phone number port-out passcode:
GoTo Admin portal
  1. Sign in to GoTo Admin.
  2. Navigate to Settings > Capabilities > Phones > Phone system security.
  3. Under Port-out passcode, set the desired passcode.
PBX Administration portal
  1. Sign in to https://my.jive.com/pbx.
  2. Navigate to System Settings > General.
  3. Under Port-out passcode, set the desired passcode.
Email Send an email request to numbers@goto.com. Our telecommunications teams will check for transfer pin availability with the carrier and then respond to your request.
What to do next: You will need to provide this passcode any time you request to port a phone number away from our service.
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