How do I prevent unauthorized phone number transfers?

Request a four to eight-digit pin to protect your phone numbers from being transferred without your authorization.

Before you begin: You must have the super admin role.

There are three ways to set a phone number port-out passcode:

GoTo Admin portal	Sign in to GoTo Admin. Navigate to Settings > Capabilities > Phones > Phone system security. Under Port-out passcode, set the desired passcode.
PBX Adminstration portal	Sign in to https://my.jive.com/pbx. Navigate to System Settings > General. Under Port-out passcode, set the desired passcode.
Email	Send an email request to numbers@goto.com. Our telecommunications teams will check for transfer pin availability with the carrier and then respond to your request.

What to do next: You will need to provide this passcode any time you request to port a phone number away from our service.