product icon

How do I give a user and user group admin permissions?

    Give a user or user group admin permissions to have access to modify everything in your system except for permissions.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I change a user's role?
    Before you begin: You must be assigned the Admin or Super admin role to perform this task.
    A user group can only be nested under one parent group.
    1. Sign in to PBX Administration (classic) at
    2. Select User Groups in the left navigation menu and then choose the Administrators user group.
    3. Make sure this group has Configure PBX permissions.
    4. From Members, select the user or user group that needs admin permissions.
    5. Save your changes.
    6. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select Admin Portal Trash Icon. Save your changes.