How do I change my caller ID?
Learn how to make changes to your caller ID (CID) whether that's changing the actual text associated with your phone number or changing which phone number shows up on your outbound calls.
First, there are some situations when Caller ID is not guaranteed to work. Verify you are not
- Toll-free calls — Caller ID is not guaranteed when using a toll-free number.
- Canadian calls — Caller ID works differently in Canada and it is up to each provider to pass through the Caller ID set in the admin portal.
- Rate Centers— Caller ID reflects the city and state of the rate center the phone number is from. Not every city has rate centers so some cities cannot be displayed.
- Feature Not Activated with Provider — If using a cell phone to test with, verify that you have paid for the caller ID feature with your provider, otherwise you will not get valid results.
You may also have questions about the following scenarios:
- If you experiencing your caller ID showing as spam to customers, please refer to Why is my caller ID showing as spam? for more information.
- If you want to block caller ID for a single call, dial *67 + phone number.
- If you want to know the caller ID of your incoming calls (known as call screening), refer to the Find me/follow me section of How do I change the settings on a direct extension?
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
- If you're an admin who signs in at https://admin.goto.com, you use GoTo Admin.
- If you're an admin who signs in at https://my.jive.com/pbx, you use PBX Administration (classic).
- If you're an admin who signs in at https://admin.logmeininc.com, you use GoTo Admin Center (classic).
GoTo Admin
Change the phone number displaying on outbound calls from a direct extension
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Sign in to GoTo Admin.
- From
Phone system > Call routes > Direct extensions, select the line that you need to change. - From the Settings tab, select , enable Overwrite external caller ID.
- From the Custom external caller ID drop-down menu, select the caller ID you want to display when making outbound calls from this direct extension.
- Select Save.
Change the caller ID for a phone number
This task is optional. You are not required to enter a caller ID name. If the field is left blank, then the phone number will be displayed by default.
Note: For phone numbers in the US and Canada, follow the instructions below to change your caller ID in GoTo Admin. For phone numbers outside the US and Canada, please email numbers@goto.com to change your caller ID.
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- From Phone system > Phone numbers, select the number that needs changes made.
- From the Overview tab, select
Edit details to make changes to the phone number's Caller ID name and then select Save.
Note:- The caller ID name must be between 2-15 characters and must contain at least 1 letter to prevent spoofing.
- Caller ID name changes may take up to 14 business days.
What to do next: If you are having trouble with your caller IDs not displaying properly on outbound calls, refer to
How do I fix my caller ID? for troubleshooting steps.
PBX Administration (classic)
There may be a $15 fee for any CID or two-way changes. Please note that this process can take a couple of weeks to complete.
What to do next: If you get reports that your caller ID is not displaying correctly, it's likely because that person's individual carrier has not reached out to the central data base yet to update their records.