HELP FILE

How do I buy a new or temporary phone number?

    Check which numbers are available and place an order for local, toll-free, or vanity numbers. Only available for numbers inside the US and Canada.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I manage my phone numbers?
    Before you begin: You must have admin or super admin permissions.
    About this task: Rates vary by number type and country. See your initial quote for your specific pricing. If ordering a different number type than originally quoted, the standard rates will be applied. The ordering process below is the same regardless if the number will be permanently or temporarily used.
    1. Sign in at https://my.jive.com/pbx.
    2. Select Phone Numbers in the left sidebar and then select Order New.

      Note: If you get a message that there are no numbers currently available, please continue to complete the online steps. Doing so will place a manual order with our Telecom team on your behalf.

    3. Optional: If you order a number for temporary use, please email numbers@logmein.com when you are ready to remove the phone number(s) from your account.
    What to do next: Once you have submitted your order, you will be automatically taken to your account to route your new phone number(s). If a manual order was placed on your behalf, our Telecom team will reach out to you by email with updates.