1. Sign in to GoTo Admin.
2. From Locations, select Add Location.
3. Complete each field of the form. The fields will vary depending on the region selected.
   Tip: If using cardinal directions, use the abbreviation. For example, instead of South, use S.
4. Select Save when complete.

Designating locations as emergency locations allows first responders to have accurate information in the case of an emergency call. This feature is only available in the United States and Canada at this time.

1. Sign in to GoTo Admin.
2. From Locations, select an existing location or see above to add a new one.
3. From Overview > Emergency services, select Register location.
4. Verify the address is correct and then enable Emergency location at the bottom.
5. Enter a callback number from the drop-down menu. A phone number can only be assigned to one location and it must be in the same region as the phone number.

   Result: This number will only be displayed when users dial 911 or 933. All other calls will display the outbound caller ID that is set for the line.

6. Select Save when finished.

   Result: Once an address is enabled as an emergency location, the status will display as Pending while the system validates the address. This can take up to 5 business days to process. Once it's processed, the status will update to Registered or Failed accordingly. If it fails, you will need to update the address or associated callback number and try again. This status can be seen under the Emergency services column of the table on the main Locations page.

7. Optional: Once an address is marked as Registered, a super admin can designate it as the default emergency location by opening the location details page and selecting Set as default location.
   Tip: This can also be done from the settings page in GoTo Admin. The option to Set as default location will only be visible to super admins.

   Result: A Default emergency location chip will be listed next to this location on the main Locations page.

1. Sign in to GoTo Admin.
2. From Locations, select an existing location or see above to add a new one.
3. Select + Assign devices.
4. Enter a device name or use the drop-down menu to select the desired device(s). Multiple devices can be added at once.
5. Select Add device when finished.
6. From Devices, select the newly added device to add a sub-location or specific callback number.
   Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
7. Select Save.

   Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.

1. Sign in to GoTo Admin.
2. From Locations, select an existing location or see above to add a new one.
3. Select + Assign users.
4. Enter a user's name or use the drop-down menu to select the desired user(s). Multiple users can be added at once.
5. Select Add users when finished.
6. From Users, select the newly added user to add a sub-location or specific callback number.
   Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
7. Select Save.

   Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.

1. Sign in to PBX Administration (classic).
2. Select Locations in the left sidebar.
3. Select + Add location button on the top right.
4. Complete each field of the form. The fields will vary depending on the region selected.
   Tip: If using cardinal directions, use an abbreviation. For example, instead of South, use S.
5. Select Save.

1. Sign in to PBX Administration (classic).
2. Select Locations in the left sidebar.
3. Select an existing location or see above to add a new one.
4. Select the Register location button on the Emergency services card.
5. Toggle on Emergency location.
6. Enter a callback number from the drop-down menu. A phone number can only be assigned to one location and that location must be in the same region as the phone number.
   Note: This number will only be displayed when users dial 911 or 933. All other calls will display the outbound caller ID that is set up for that line.
7. Select Save.
8. Review your location's status in it's Emergency services card.
   • Registered: The location was successfully registered.
   • Pending: Registration is processing and may take up to 5 business days.
   • Failed: The address or callback number is invalid. You must modify or delete this location.

1. Sign in to PBX Administration (classic).
2. From the left navigation menu, scroll toward the bottom and select Locations.
3. Select Emergency locations.
4. Select an existing location and then + Assign devices.
5. Enter a device name or select devices from the drop-down menu. Multiple devices can be added at once.
6. Select Add devices.
7. Choose a device to add a sub-location or specific callback number.
   Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
8. Select Save.

   Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.

1. Sign in to PBX Administration (classic).
2. From the left navigation menu, scroll toward the bottom and select Locations.
3. Select Emergency locations.
4. Select an existing location and then + Assign users.
5. Enter a user name or select users from the drop-down menu. Multiple users can be added at once.
6. Select Add users.
7. Choose a user to add a sub-location or specific callback number.
   Tip: The sub-location field can be used for adding specific buildings or room information. It can also be intentionally left empty.
8. Select Save.

   Result: In the event of an emergency call, the assigned location, this sub-location, and unique callback number will be sent to first responders. If no unique callback number is added, then the callback number assigned to the overall location will be sent to first responders. It's important to note that the unique callback number will fail if the phone number has not completed porting.