Resync my device(s) in the admin portal
Reboot or resync a device to apply any changes you make to its settings or to troubleshoot any issues it may be having.
The ability to resync devices in bulk is not yet available. When saving changes to a device's settings, you will also be able to choose a resync option if desired.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Before you begin: You must have an admin or super admin
role to perform this task.
- From
Devices, select the specific device you want to resync.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Reboot or resync a device to apply any changes you make to a device’s settings or resolve issues on a device that is acting up.
Remote Resync
If minor changes are made to a device profile, you can resync the phone remotely to implement its new settings. For most supported devices, this will cause the phone to reboot as well—so it could also be used to
power cycle the device(s) for other reasons, such as maintenance. There are some devices that do not support the remote resync feature.
Individual Device
Before you begin: You must have an admin or super admin
role to perform this task.
This feature does not resync devices that are currently offline.
- From the left sidebar, select Devices and then select
next to the device that requires a resync.
Note: Avoid select multiple times, as each resync request is queued (i.e. selecting the resync icon three times resyncs the phone three times).
All Devices
Before you begin: You must have an admin or super admin
role to perform this task.
To ensure calls are not interrupted, it is recommended to remotely resync all devices early in the morning or late at night. This feature does not resync devices that are currently offline. The ability for admins to remotely resync all devices at once is
disabled for accounts with more than 50 devices, however, our support team can do this on your behalf.
