How do I resync my device(s)?

Reboot or resync a device to apply any changes you make to its settings or to troubleshoot any issues it may be having.

The ability to resync devices in bulk is not yet available. When saving changes to a device's settings, you will also be able to choose a resync option if desired.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Resync device

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to GoTo Admin.
From Devices, select the specific device you want to resync.
From Resync device, select the desired option:
- Resync now — This will resync the device immediately. The device will not completely shut down and restart, but it may take a few minutes to resync.
- Resync overnight — This will resync the device between 11pm and 3am on the device’s timezone. The device will not completely shut down and restart, but it may take a few minutes to resync.
- Reboot now — This will turn the device off and back on immediately.
Attention: If the device you want to resync (or reboot) is on a call, the resync will take place once the device is available, although some devices will simply ignore the resync or reboot in order to apply specific settings (depending on the manufacturer).

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Resync device

Reboot or resync a device to apply any changes you make to a device’s settings or resolve issues on a device that is acting up.

Remote Resync

If minor changes are made to a device profile, you can resync the phone remotely to implement its new settings. For most supported devices, this will cause the phone to reboot as well—so it could also be used to power cycle the device(s) for other reasons, such as maintenance. There are some devices that do not support the remote resync feature.

Individual Device

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

This feature does not resync devices that are currently offline.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click Devices in the left sidebar and then click next to the device that requires a resync.

Note: Avoid clicking multiple times, as each resync request is queued (i.e. clicking the resync icon three times resyncs the phone three times).

All Devices

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

To ensure calls are not interrupted, it is recommended to remotely resync all devices early in the morning or late at night. This feature does not resync devices that are currently offline. The ability for admins to remotely resync all devices at once is disabled for accounts with more than 50 devices, however, our support team can do this on your behalf.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click Devices in the left sidebar and then click Resync All.

Note: Avoid clicking Resync All multiple times, as each resync request is queued (i.e. clicking the resync icon three times may resyncs the phone three times).