GoTo Connect Getting Started Guide for Users
Quick start video
Create Your Account
Set Up Your Apps & Phone
- Use GoTo for web or download the GoTo app.
- Set up your desk phone:
- Plug in your phone.
- If your phone isn't provisioned, speak to your admin.
- See your phone guide for more specific tasks.
Sign In To Your Account
Sign in with an email address and password
Sign in using single sign-on
Sign in with a social media account
Set Up Your Preferences
Select or Switch Your Line - Required
Desktop & Web app
- From the desktop or web app, select Phone from the left navigation menu.
- Select
from the bottom left.
- Choose your preferred line and phone to use for all calls.
Mobile app
- From the mobile app, select your profile picture from the top left.
- Select Active extension.
- Choose your line and then select Done.
Set Up Email Notifications and Other Voicemail Options
Set Up Find Me Follow Me
Incoming calls are routed through your Find Me/Follow Me settings when your line is directly dialed, a call is transferred to your line, or your line is used in a line & voicemail node. However, these settings are overridden on a per-call basis when your line is used in a simple dial node or another user’s Find Me/Follow Me ring step.
Change Your Lines and Buttons On Your Desk Phone From GoTo
- Sign in to the desktop or web app.
- Select your profile picture in the top right and then choose Settings.
- From , choose the desired device from the drop-down menu.
Troubleshooting: If you do not have Device buttons, you are on our classic admin portal and will need to ask your admin to enable the setting. Admins can sign in at https://my.jive.com/pbx, select and then enable Allow user to change all Speed Dial buttons.
- Select Add button.
- Choose the extension (Button number) you want assigned to the button.
- Edit the button Label. This overrides the line name.
- Choose the desired button Type to configure:
Button type Description Not configured No button type is selected. Button will not function. Line Allows you to choose a primary or secondary direct extension. Line (No Ring) Allows you to choose a primary or secondary direct extension. There will be no audible ring on this button. Speed Dial w/Presence (Buddy Watch) Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. Speed Dial Allows you to add an internal extension or an external phone number as a speed dial. Watch video Speed Dial w/Presence Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. Speed Dial / Transfer w/ Presence Allows you to use speed dial when not on a call, but will enable one-touch transfers to the monitored extension when on a call. Call Park Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8). Note: Not all phones support this feature.Multicast Paging Group Adds a paging zone to the button for transmitting pages. Note: Supported on Cisco MPP, Polycom, and Yealink only.Custom Defined On Phone Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning. - Select Apply and then select Save.
Make GoTo Your Default App for Outgoing Calls
Mac
- Open Facetime.
- Select Facetime in the menu bar and then select Settings.
- Select GoTo from the Default for calls options.
Windows
- Open search and then search for protocol.
- Select Choose a default app for each protocol.
- Scroll to TEL and then select GoTo.
Allow Camera and Mic Access
Google Chrome
- Go to a site that wants to use your camera and mic.
- Select the security status icon
to the left of the web address.
- Select Allow for your camera and microphone.
Mac
- Go to .
- Unlock (select) the lock icon in the lower-left to allow you to make changes to your preferences.
- Select Camera and then enable the toggle next to an app () that needs camera access.
- Select Microphone and then enable the toggle next to an app () that needs mic access.
Windows
Firefox
- Go to a site that wants to use your camera and mic.
- Select the security status icon
to the left of the web address.
- Select Allow for your camera and microphone.
Change Your Ringtone and Message Tone
- From the desktop or web app, select your profile picture in the top right and then select Settings.
- Expand Voice in the left sidebar and then select Audio.
- From Sounds, choose your Ringtone and Message tone.
Change Your Language Preferences
- From the desktop or web app, select your profile picture in the top right and then select Settings.
- From Language in the left sidebar, choose your preferred language for the app.
Sync Your Calendar
Desktop & Web app
- Select your profile picture in the top right and then select Settings.
- Select Calendar in the left sidebar.
- Select Connect under the calendar you’d like to sync and then follow the instructions. Events in your calendar with a meeting link will now show in the left sidebar within Meetings.
Mobile app
- Select your profile picture from the top left.
- Select Meetings & events.
- Select Calendar sync and then choose the type of calendar you'd like to sync. Local calendar can be enabled along with a Google or Office 365 calendar. With Local calendar enabled, the app will scan your device calendar for any session with a valid link and then it will be displayed in your upcoming meetings.
- Select Connect and then follow the instructions. Events in your calendar with a meeting link will now show in the Upcoming tab within Meetings.
Change Your Audio Input and Output in the Desktop App
Desktop & Web app
- From the desktop or web app select your profile picture in the top right and then select Settings.
- Expand Voice in the left sidebar and then select Audio.
- From Input and output, choose the Microphone and Speaker you'd like to use.
Use GoTo Connect apps
Desk Phones
Check Your Voicemail
Desktop or web app
- Select Phone in the left navigation menu and then select Voicemail from the left panel.
- Hover over a voicemail message for options.
Mobile app
Desk phone
Remote phone
- Call your office extension.
- Press * when you hear the voicemail greeting begin.
- Dial your password (default 0000). Learn more from the Voicemail Menu Guide.
Remote phone
- Call your office extension.
- Press * when you hear the voicemail greeting begin.
- Dial your password (default 0000). Learn more from the Voicemail Menu Guide.
Manage Chat, Text/MMS Messages, and Shared Inbox
Manage Your Calls
Use Meetings
GoTo Contact Center
Use Integrations
Learn about supported integrations.