How do I fix login issues on the app?
Troubleshooting steps for user login issues.
Step 1. Verify the user has been added to GoTo Connect
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Users in the left sidebar and verify that the user has been added to the system.
Troubleshooting: If you can't locate the user, add the new user.
- Select the user that needs access, to verify that the Email field has a unique, correct email address and that Allow Web Login feature has been enabled.
- Select Devices in the left sidebar and verify that the user has an assigned device.
Troubleshooting: If the user does not have a device assigned, select Add Device.
Step 2. User registration
- Instruct the user to go to http://onjive.com/register.
- They will need to complete the registration form making sure their Business Email Address matches the Email that was added to the system beforehand. If there is a mismatch, they will not be able to sign in.
- Select Register.