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How do I send text and chat messages?

Send internal chat messages, text messages, and MMS. Texting is only available in the US and Canada.

To send text messages, a system admin must enable this feature on your phone number.
Note: Not all phone numbers support this capability because of the phone number's carrier. You can email numbers@logmein.com to get help switching your phone number to a different carrier.
Choose your device:

Desktop app or web

  1. Open the GoTo desktop app on your computer or sign in from a browser.
  2. Select Messaging in the left navigation menu.
  3. Select Create and then choose what type of message you'd like to send:
    • New text message: Under New text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
      Note: If you have multiple phone numbers assigned to you, select the one you’d like to use in Send from above the new message field.
    • New direct message(internal chat): Under New direct chat message, search for a contact's name or extension and then select a contact from the results.
    • New channel: Enter a name for the channel and then select Create. Select Add User Icon to add members to the channel.
  4. At the bottom, type your new message and then press enter on your keyboard.
    Note: You cannot delete chat or channel messages.
  5. Select GoTo Attach Icon to attach a file or image to the message. Learn about supported file types and file size restrictions here.

Mobile app

  1. Select Messages.
  2. Select + and then choose what type of message you'd like to send:
    • Send text message: From Send text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
    • Send a direct chat(internal chat): From Send a direct chat chat, search for a contact's name or extension and then select a contact from the results.
    • Create a private channel: Enter a name for the channel and then select Create. Select the info icon in the top right and then select Add members to add members to the channel.
    You can also send a text message from a contact card. Go to Contacts, select a contact, and then select .
  3. At the bottom, type your new message and then select Send Icon.
  4. Optional: Select GoTo Mobile Attach Icon to attach an image to a text message. Learn about supported file types and file size restrictions here.
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