How do I send text and chat messages?
DEADLINE EXTENDED: United States carriers will block all unregistered SMS in 2025 due to an industry-mandated regulation to protect consumers (your customers) from spam texts. Don’t wait - complete SMS registration no later than January 14, 2025 if you wish to send text messages.
Send internal chat messages, text messages, and MMS. Texting is only available in the US, Canada, UK and Australia.
To send text messages, a system admin must enable this feature on your phone number.
Note: Not all phone numbers support this capability because of the phone number's carrier. You can email numbers@logmein.com to get help switching your phone number to a different carrier.
Choose your device:
Desktop app or web
- Select Create and then choose what type of message you'd like to send:
- Text message: Under Text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
Note: If you have multiple phone numbers assigned to you, select the one you’d like to use in Send from above the new message field.
- Direct chat(internal chat): Under Direct chat, search for a contact's name or extension and then select a contact from the results.
- Team chat: Enter a name for the team chat and then select Create. Select
to add members to the team chat.
- Text message: Under Text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
- Select
to attach a file or image to the message. Learn about supported file types and file size restrictions here.
What to do next: When sending a text message, if you receive a message saying "not delivered," select the information icon to the left for more information. Learn more about
SMS errors.
Mobile app
- Select + and then choose what type of message you'd like to send:
- Send text message: From Send text message, search for a contact's name or number and then select a contact from the results. You can create a group text by adding up to 10 contacts.
- Send a direct chat(internal chat): From Send a direct chat chat, search for a contact's name or extension and then select a contact from the results.
- Create a private channel: Enter a name for the channel and then select Create. Select the info icon in the top right and then select Add members to add members to the channel.
You can also send a text message from a contact card. Go to Contacts, select a contact, and then select
.
- At the bottom, type your new message and then select
.
What to do next: When sending a text message, if you receive a message saying "not delivered," select the information icon to the left for more information. Learn more about
SMS errors.