HELP FILE

How do I send text and chat messages?

Send text messages, internal chat messages, and MMS. Texting is only available in the US and Canada.

Before you begin:To send text messages, a system admin must enable this feature on your phone number.

Note: Not all phone numbers support this capability because of the phone number's carrier. You can email numbers@logmein.com to get help switching your phone number to a different carrier.
Device How-to
Desktop & Web App Watch Video
  1. Click GoToConnect Message Icon in the left sidebar.
  2. Search for a contact's name, extension, or number and then select a contact from the results.
  3. If the contact has text and chat enabled, choose what type of message you would like to send from Send message to above the messages.
    Note: If you have multiple phone numbers assigned to you, select the one you’d like to use in Send from under the new message field.
  4. At the bottom, type your new message and then press enter on your keyboard.
    Note: You cannot delete chat messages.
  5. Optional: Click GoToConnect Attach Icon to attach a file or image to a text message. Learn about supported file types and file size restrictions here.
Mobile App
Note: Chat messages are not supported in the mobile app.
  1. Tap GoToConnect Mobile Messages Icon in the bottom right corner.
    Note: If you don't see this icon, a system admin must enable this feature on your phone number.
  2. Tap GoToConnect Mobile Add Icon and then tap Send SMS.
  3. From To:, search for a contact's name or number and then select a contact from the results.
  4. At the bottom, type your new message.
  5. Tap GoToConnect Mobile Send Message Icon to send the message.
  6. Optional: Tap GoToConnect Mobile Attach Icon to attach an image to a text message. Learn about supported file types and file size restrictions here.
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