How do I forward texts to my email?
DEADLINE EXTENDED: United States carriers will block all unregistered SMS in 2025 due to an industry-mandated regulation to protect consumers (your customers) from spam texts. Don’t wait - complete SMS registration no later than January 14, 2025 if you wish to send text messages.
Forward text messages to your email. Texting is only available in the US and Canada.
Before you begin: To forward text messages, a system admin must
enable this feature for you.
You must have
texting enabled on your phone number.
Desktop & web app
Mobile app
- From the mobile app, select your profile picture in the top left.
- Select Notifications.
- From Messages, enable the toggle for New messages.
- Optional: Choose the voicemail sound notification from Sound.
- Enable the toggle for Also notify me by email to receive text notifications.
- Select Email options.
Texts can only be forwarded to your account email address. Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
- Enable the toggle for the phone numbers you’d like to receive email notifications.
- Optional: Enable the toggle for Inbound texts and Outbound texts notifications.
- Select Email options.