How do I enable text to email forwarding for a user?
Allow users to set up text to email forwarding in the desktop app.
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
You must have
texting enabled on your phone number.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Sign in to GoTo Admin.
- Select
People and then choose the user. - Select the Messages tab.
- Enable Let users enable text-to-email forwarding
What to do next: Instruct the user how to
set up text to email forwarding now that the option has been enabled.
PBX Administration (classic)
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Users in the left navigation and then choose the user that needs text to email forwarding enabled.
- From , enable Allow Text to Email Forwarding.
- Select Save.
What to do next: Instruct the user how to
set up text to email forwarding now that the option has been enabled.
Article last updated: 20 December, 2023