LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Phones and meetings
  • Explore Features
  • Admin portal
  • Home
  • Setup
product logo
Back button image Back
Back button image
product logo

Set up my account in the admin portal

Use this quick and easy setup tool to get started if you have less than 50 seats.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.
  1. Sign in to GoTo Admin.
  2. Select Setup (spaceship) icon to start setting up your account.
  3. Complete the following steps:
    1. Add locations
    2. Order new phone numbers or transfer existing ones.
    3. Register emergency locations
    4. Create a dial plan
    5. Set up routing for incoming calls
  4. Set up your phone of choice. You can use the desktop or mobile app, or a desk phone.
    CAUTION: If you choose to use a desk phone, please click here and follow steps 1-3 under De-authorize unapproved networks to learn how to secure your network once your phones have been provisioned. By default, we allow provisioning from all networks on newly created accounts so that you can successfully connect any existing phones. Once that process is done however, this setting needs to be turned off so that unauthorized users cannot add phones to your account and make calls.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Before you begin: You must have an admin or super admin role to perform this task.
  1. Sign in to PBX Administration (classic).
  2. From the left sidebar, select Setup.
  3. Complete the following steps:
    1. Add your locations
    2. Order new phone numbers or transfer existing ones
    3. Register emergency locations
      Note: This is automatically done when buying or transferring a phone number and will show as completed when the carrier finishes adding the information to their records.
    4. Create a dial plan
    5. Route your phone numbers
  4. Set up your phone of choice. You can use the desktop or mobile app, or a desk phone.
    CAUTION: If you choose to use a desk phone, please click here and follow steps 1-3 under De-authorize unapproved networks to learn how to secure your network once your phones have been provisioned. By default, we allow provisioning from all networks on newly created accounts so that you can successfully connect any existing phones. Once that process is done however, this setting needs to be turned off so that unauthorized users cannot add phones to your account and make calls.
What to do next: If you placed an equipment order or initiated a port request, select Orders in the left sidebar for updates.
Article last updated: 13 November, 2024

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC