HELP FILE
How do I provision a device?
Provision devices to your account so that your users can make and receive calls appropriately with their selected settings.
Plug and Play
If shipping time is not a concern, you can choose to have your devices purchased from GoToConnect pre-configured with the latest vetted firmware version ready for plug-and-play installation.
One-Touch Activation
If you need your devices faster, this variation of plug-and-play allows a device to be provisioned with some prep work and then a few simple steps right out of the box. This can also be done after a factory reset.
Manual Provisioning
If you are bringing over existing equipment or using unsupported hardware/software, this method allows you to point your device to our provisioning server from the device menu or web UI using a specific URL or IP address where the device can download its pre-built configuration file(s) from the server. Whenever there is an update available, simply reboot the phone to obtain the new configuration file(s).