If you need your devices faster, this variation of plug-and-play allows a device to be provisioned with some prep work and then a few simple steps right out of the box. This can also be done after a factory reset.
Before you begin: Before using One Touch Activation, ensure that all users have been created and assigned to a device
without a hardware profile. For larger deployments, this is typically done by your Project Manager during onboarding. If you use the wizard to create your users or devices, do not complete the hardware settings.
About this task:
Note: Supported on Cisco MPP, Polycom, and Yealink only.
- Export your users to view a complete list of their dialable usernames.
- After plugging in the device, press the Activate softkey.
- Enter the numerical dialable username for the user assigned to that device.
- Once the device has identified the user, you will hear “Thank You” and the device will automatically update its configuration and reboot (possibly more than once). Activation can take some time depending on your device and network speed. Don’t be alarmed if your device's screen is blank during this time.
Result: In the event that the device activation is unsuccessful, one of the following error responses will play notifying you of the issues:
Error |
Cause |
Solution |
The account number you have entered is invalid. |
The dialable username entered does not exist. |
Enter the dialable username for the user assigned to the device. |
That option is invalid, please try again. |
The user entered has not been assigned to a device. |
Assign a device to the user. |
Error. |
Unknown error. |
Please try again or contact your Project Manager for assistance. |
What to do next: When you have successfully activated the device, the user’s extension(s) will appear on the display. If the device does not automatically reboot, you can manually
power cycle the device.