How do I change the settings on a device?
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Update a device's settings as needed; such as who the device is assigned to, the extension number it uses, associated resources, button configuration, and emergency settings.
GoTo Admin
Change device settings
PBX Administration (classic)
Device settings
Settings
Setting | Description |
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Assigned User | The user assigned to the device. |
Name | The name used to identify the device in the admin portal. |
Display Name | The name displayed on the phone.
Note: Not all phones support this feature.
|
Time Zone — Optional | The time zone for the device. |
Corporate Directory — Optional | Syncs a corporate directory (LDAP) to the device. |
Secure Calling — Optional | Enables call encryption.
Note: Supported on Cisco MPP, Polycom, and Yealink only.
|
Resync Device | Select to sync minor changes with the device remotely. |
Paging Profile — Optional | The paging profile used for multicast paging. |
Outbound Proxy — Optional | The outbound proxy used by the device for sending messages to GoTo servers.
Note: Outbound proxy is typically configured by GoTo Connect to accommodate specific network setups and is not commonly required.
|
Registration Proxy — Optional | The registration proxy with which the device configures. |
Polycom Acoustic Fence — Optional | Enables noise cancellation on Polycom VVX phones that automatically filters background noise for your callers—making it easier for them to hear you. This is a one-way feature, only the audio your callers hear is affected; what you hear from them will remain unchanged. Firmware version 5.4.4 or higher is required. |
Polycom Acoustic Fence Threshold | Determines the amount of background noise that is filtered when using the Polycom Acoustic Fence. Enter a value between 1 (low noise situations) and 10 (high noise situations). |
JBC — Optional | Assigns a Jive Business Continuity (JBC) device to the device.
Note: Outbound proxy and Registration proxy are disabled while using JBC.
|
Billing Group — Optional | Sorts billable devices and phone numbers by billing groups on your monthly GoTo invoice for internal accounting and reporting purposes. |
Multicast Mega Volume — Optional | Increases the device volume for received multicast pages. Useful in large rooms or noisy environments.
Note: Support on limited Yealink models only.
|
Hardware
Setting | Description |
---|---|
Allow the phone to retrieve its configuration | Gives the device access to provisioning data (rarely disabled).
Tip: Disable this setting to prevent GoTo's provisioning servers from clearing any manual changes made directly on the device.
|
Hardware | Provisions the device to the selected hardware profile. |
Reset Secure Provisioning | Allows a device to reconnect to GoTo after a factory reset.
Note: Not all phones support this feature.
|
Description |
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Lists all custom settings set up manually on the device. |
Button Configuration
Setting | Description |
---|---|
Allow this device to monitor the presence of other devices | Enables presence monitoring to visually monitor speed dial contacts assigned to line keys on the phone to know if they are on an active call. |
Allow user to change all Speed Dial buttons in GoTo | Allows the user to edit their speed dial key(s) from GoTo.
Note: Not all phones support this feature
|
Convert Directory Contacts Into Buttons | |
Enable Remote Directory | Adds all the lines on the system as a static directory on the phone. The user cannot modify this directory.
Note: Not all phones support this feature
|
Fill Directory Automatically | Adds all lines on the system to the user-editable directory on the phone. If the user clears this directory, it will populate again automatically.
Note: Supported on Polycom only.
|
Use Jive's Button Configuration |
Note: Supported on Polycom VVX only.
|
Setting | Description |
---|---|
Not configured | No button type is selected. Button will not function. |
Line | Allows you to choose a primary or secondary direct extension. |
Line (No Ring) | Allows you to choose a primary or secondary direct extension. There will be no audible ring on this button. |
Speed Dial w/Presence (Buddy Watch) — Limited Support | Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. |
Speed Dial | Allows you to add an internal extension or an external phone number as a speed dial. |
Speed Dial w/Presence — Recommended | Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button. |
Speed Dial / Transfer w/ Presence | Allows you to use speed dial when not on a call, but will enable one-touch transfers to the monitored extension when on a call. |
Call Park | Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8).
Note: Not all phones support this feature.
|
Multicast Paging Group | Adds a paging zone to the button for transmitting pages.
Note: Supported on Cisco MPP and Yealink only.
|
Custom Defined on Phone | Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning. |
Usage
Description |
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Lists all queues the device is logged in to as an agent. |
Turn call encryption on/off
Our secure calling feature always encrypts the first path of audio and will encrypt both if your call is with another device that has secure calling enabled as well.
- This feature is supported on Cisco MPP, Polycom, and Yealink desk phones as well as our GoTo app.
- Our voice features, like call monitoring and call recording, still work with call encryption enabled.
- Call encryption may use slightly more bandwidth and will change the network protocol you’re using. As a result, be sure to adjust your network policies as needed.
- If media release is enabled on your network, secure calling will override this setting.
- Secure calling uses TCP protocol. Ensure that port 5062 is enabled on your network.
- You can also enable call encryption from a device profile.
Link MAC address to a device profile
This article discusses how a MAC address can be added to a device after the initial creation.
- You must be assigned the Admin or Super admin role to perform this task.
- The hardware profile must be created.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Click Devices in the left sidebar and then choose the device that needs a MAC address added.
- From , verify Allow the phone to retrieve its configuration is enabled.
- Select the desired Hardware.
- Click Save.
Add a user to a phone
Linking a user to a phone allows that individual to use the phone as their own and make customizations.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Devices in the left sidebar and then choose the phone that needs a different user assigned.
- From , select an Assigned User.
- Select Save.
- Power cycle the phone to apply the changes.
Change a user's name on a device
Identify your phones in the office by changing the name that appears on the actual device (e.g., “Front Desk” or “CEO”).