HELP FILE

How do I update my firmware?

Update your firmware regularly to keep your equipment functioning at their best.

GoToConnect Supported Phone

When manufacturers release updates, they will apply security and behavior patches to a firmware version and send a new version to us for qualification. We apply a rigorous qualification process to ensure a new version works smoothly with our system and to identify and fix any bugs or issues. After comprehensive testing and qualification, updates are pushed through centrally provisioned equipment automatically. This update process is a regularly occurring activity to provide you the best service and highest security. Manually upgrading firmware is not recommended as it will interrupt this process.

GoToConnect Provided Router (JMR, Adtran)

Please contact Customer Support for assistance in upgrading your GoToConnect provided router.