How do I delete a user's data in the admin portal?
Admins can permanently delete user data, giving them more control over their privacy.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Delete user's data
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- To remove voicemails:
- Select
Phone system from the left navigation menu and then either Direct extensions, Ring groups, or Shared voicemail. - Choose the extension that needs data removed.
- Select the Settings tab.
- From , select Clear voicemails and then confirm by selecting Clear.
Note: This will remove all voicemails, greetings, and other associated data on the mailbox. - Select
- To remove text messages:
- Select Phone system from the left navigation menu.
- Select Phone numbers and then choose the phone number that needs data removed.
- Select the Settings tab.
- From , select Clear SMS and then confirm by selecting Clear.
Note: This will remove messages on our side only. If messages were sent to external numbers, copies would be kept by the other carriers involved. - Select
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Delete user's data
Before you begin:
You must be assigned the Admin or Super admin role to perform this task.
Article last updated: 20 December, 2023
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