HELP FILE

Why am I receiving an SMS error?

    Understand possible causes for SMS error messages. Texting is only available in the US and Canada.

    Error Message Potential causes
    Your message didn't make it to the recipient you wanted. Check the number and try again.
    • SMS is not enabled for the recipient.
    • SMS can only be sent to US and Canada recipients.
    • MMS is not enabled for the recipient.
    • Recipient is blocked from receiving messages.
    • Carrier says the destination is unreachable.
    • Recipient phone number is deactivated.
    Your message wasn't sent. Wait a few minutes and try again.
    • Carrier temporarily unavailable, retry sending.
    Your message could not be sent. Wait a few minutes and try again.
    • Recipient's phone number is not available.
    There was a server error. Wait a minute and try again.
    • Message contains invalid characters.
    • Attached file caused an error.
    • File(s) are too large.
    • Media type is not supported.
    Your message didn't go through.
    • Recipient's carrier says send attempt timed out.
    • SMS is not enabled for the recipient's phone number.
    You may be trying to send too many.
    • Message has been flagged by the carrier as potential spam.