How do I change the settings on a phone number?
Modify phone number settings for texting, hold music, caller id, billing groups, call recording, call routing, etc.
- From , select the number that needs changes made.
Tip: Select
to export all the phone numbers into a single file list. When you drill down to a specific number, you can use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each number's detail page.
- Choose the change you want to make:
Action How-to Activate Instant Response From the Settings tab, select Instant Response and then enable the feature. For detailed steps, refer to How do I set up instant response text messages?
Allow user permissions (texting, instant response, switch outgoing caller ID) From the Settings tab, select to allow specific users to send and receive text messages, manage instant responses or choose this phone number as an option to switch their outgoing caller ID (also known as Caller ID Swap). 
Restriction: Texting is only available in the United States and Canada. Texting is not available for toll-free numbers.Block Caller ID Select and enable the Block Caller ID setting. Change billing group From the Overview tab, and then select 
Edit details. Choose a billing group from the drop-down list and Save.
Note: This feature may not be available on your subscription plan.Change name Select the Overview tab and then select Edit details to make changes to the phone number's name.Change Caller ID name Select the Overview tab and then select Edit details to make changes to the phone number's Caller ID name. This can also be performed from the Settings tab.
Choose hold music Select the Settings tab and then select Call routing. Choose hold music from the drop-down menu or enable the system default hold music. To change the system default hold music, refer to How do I manage my default phone settings?
Delete all texts Select the Settings tab and then to permanently clear all text messages associated with this phone number. CAUTION: Once deleted, texts cannot be recovered.Enable texting to chat queues Select the Settings tab and then Texting. Enable Chat queues to route all incoming text messages for this phone number to selected chat queues. This feature is only available in the United States and Canada at this time.This feature may not be available with your plan. Record incoming calls Call recording must first be enabled in your default phone settings to choose the desired storage options. From the Settings tab, select Recording and enable Recording incoming calls.
Record outgoing calls Call recording must first be enabled in your default phone settings to choose the desired storage options. From the Settings tab, select Recording and enable Recording outgoing calls.
Route/reroute calls Select or the Reroute button on the top-right and choose a different phone number or an extension (could be an extension for a dial plan, shared voicemail, user group, conference room, call queue, etc.) where you want this phone number's incoming calls to go.
Article last updated: 1 February, 2023