HELP FILE

How do I manage my contacts in the app?

    Add, update, or delete external contacts and control who shows up in your favorites.

    About this task: Your internal directory is automatically added to GoTo.

    Desktop & Web App

    About this task: Watch Video
    Select Contacts in the left navigation menu.
    Contact Management How-to
    To add a contact
    1. Select Add Contact Icon.
    2. Enter the new contact's information.
    3. Select Save.
    To favorite a contact
    1. Search for a contact's name, extension, or number.
    2. Choose a contact from the results.
    3. Select Favorite Icon. Select it again to remove the contact from your favorites.
    To edit a contact
    Note: You can only edit contacts you have added.
    1. Search for a contact's name, extension, or number.
    2. Choose a contact from the results.
    3. Select Edit contact.
    4. Make any necessary changes and then select Save changes.
    To delete a contact
    Note: You can only delete contacts you have added.
    1. Search for a contact's name, extension, or number.
    2. Choose a contact from the results.
    3. Select Edit contact.
    4. Select Delete contact in the bottom left.
    To import contacts
    Note: Integrate with Outlook to import your Outlook contacts.

    Mobile App

    Tap Mobile Contact Icon.
    Contact Management How-to
    To add a contact
    1. Select Mobile Add Icon.
    2. Enter the new contact's information.
    3. Select Done.
    To favorite a contact
    1. Search for a contact's name, extension, or number.
    2. Choose a contact from the results.
    3. Select Favorite. Select again to remove the contact from your favorites.
    To edit a contact
    Note: You can only edit contacts you have added.
    1. Search for a contact's name, extension, or number.
    2. Choose a contact from the results.
    3. Select Edit.
    4. Make any necessary changes and then select Done.
    To delete a contact
    Note: You can only delete contacts you have added.
    1. Search for a contact's name, extension, or number.
    2. Choose a contact from the results.
    3. Select Delete Contact.
    To block a contact
    1. Search for a contact's name, extension, or number.
    2. Choose a contact from the results.
    3. Select Block Contact and then select Block to confirm.
      Note: To unblock, select Mobile Settings Icon > Phone > Blocked Numbers, choose the contact, select Remove Block and then select Unblock to confirm.
    To import contact Not available at present time.