LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Phones and meetings
  • Explore Features
  • Apps
  • Contacts
product logo
Back button image Back
Back button image
product logo

Import your contacts via CSV

Easily upload contacts in bulk via CSV import and then add them to contact groups, text campaigns, etc. as desired.

Attention: This article addresses adding contacts in the new GoTo Admin portal. If you are still using the PBX Administration (classic) portal, you can continue to add contacts there for a time, but support for this feature is now discontinued. We strongly encourage you to switch to the GoTo Admin portal for an enhanced experience.
Before you begin: Before importing your contacts, we recommend adding custom fields if you would like to provide more information for each contact.

Restriction: The maximum number of contacts per account and rows allowed per import depends on your plan. Please contact your sales rep for more information on your GoTo plan, included features, and pricing.
 

GTC Standard

CE Standard

CE Pro

Integrations Add-on

CX

CC Complete

Shared Contact Limit (Account Limit)

2000

100,000

250,000

250,000

250,000

250,000

Shared Contact CSV Import Limit (per import)

250

2000

20,000

20,000

20,000

20,000

  1. Sign in to the desktop or web app.
    Tip: Users with a GTC license and the IT admin role can also import contacts from the People tab of the admin portal. The following steps are applicable regardless of the selected platform.
  2. From the left navigation menu, select Contacts > Import contacts, and then select the type of contacts you'd like to upload before selecting Next.
    Note: Personal contacts cannot be imported through GoTo Admin so you will not see the option to select between personal and shared contacts when importing through GoTo Admin.
  3. Download the provided CSV template or select/drag and drop your own CSV file. Keep in mind the following required formatting rules for a successful import:
    • Dates must be formatted as MM/DD/YYYY i.e., 01/30/1990
    • A valid email format is required i.e., name@example.com
    • A maximum of 255 characters is allowed per field
    • Only letters, numbers, and special characters from supported languages are allowed
    • Do not go over the maximum rows.
  4. Use the drop-down menu's to select who can edit these contacts and the group to associate these contacts with if desired. You can select an existing group or create a new one directly in this flow.
  5. Select Next.
  6. Use the drop-down menu atop each column to map the CSV field to its matching field in GoTo. Make sure First row is column header is checked and that your CSV file accurately reflects that.
    Note: Select 'Do not import' if you do not want to import a specific column.
  7. Select Import when finished.
If an error message appears after importing, there were formatting errors in your file. To fix the contacts with errors, follow the steps below.
Note: Any contacts that did not have errors were successfully imported. Only the contacts with errors were not imported.
  1. Select View errors.
  2. A CSV file of your contacts will appear.
  3. You will see which contacts had errors in the File errors column and how to fix the error.
  4. Fix the fields that have errors within the CSV.
  5. Save your updated CSV file.
  6. Close the CSV.
  7. Select Upload new file and follow the import flow again.
    Note: If your file contains successfully imported contacts, they will not be duplicated.
What to do next: Once imported, you can view and manage your contacts from All contacts.
Article last updated: 13 June, 2025

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC