How do I integrate with Microsoft Outlook?
Integrate your phone system or meeting details with Outlook. Share your Outlook contacts with your GoTo Connect contact list and select a phone number within Outlook to initiate a call.
You must have a Microsoft account to use this integration.
Before you begin: The new GoTo Outlook add-in doesn’t support all browsers (for example, IE11). If you’re on an unsupported browser, you will get a
Old version of Outlook detected message and the
old GoTo Meeting Office 365 Outlook Add-In will be installed instead. In this case, only events will be synced. Learn more about
browsers used by Outlook add-ins.
Restriction: This Outlook Integration does not work with private hosted versions of exchange.
Note: The Microsoft Outlook integration login session expires after 7 days.
Attention: We recently merged the GoTo Connect and GoTo Meeting for Outlook integrations. GoTo Connect users can expect to see a change in the integration name to GoTo for Outlook.
Outlook for Desktop
Before you begin: You must have Outlook 2016 or newer (Mac) or Outlook 2019 or newer (Windows) to use this integration. Syncing your Outlook contacts requires an Office 365 account.
What to do next:
When you initiate a call from the app, it first sends the call to your desk phone or softphone (the app must be open), waits for you to pick it up, and then finally completes the call to the outbound number.
Note: You cannot make outgoing calls from the newest version of Outlook for Mac yet.
When you schedule a meeting, select GoTo Integration in the toolbar to attach and remove your meeting details directly from Outlook.
Outlook on the Web
Before you begin: For the integration to work properly, you must disable the block the
Block third-party cookies setting in your Security and Privacy.
Note: Syncing your Outlook contacts requires an Office 365 account.
What to do next:
When you initiate a call from the app, it first sends the call to your desk phone or softphone (the app must be open), waits for you to pick it up, and then finally completes the call to the outbound number.
When you schedule a new event, select the More icon then GoTo Integration in the toolbar to attach and remove your meeting details directly from Outlook.