HELP FILE

SAML Signing Certificate for Enterprise Sign-In

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    This file contains the SAML signing certificate that can be used for setting up Enterprise Sign-In (single sign-on) authentication for GoTo products.

    Note to writers: How to create a downloadable article?

    Remember: Don't worry about this <conbody> tag. Even if you leave it in the article, it won't be published.

    You can add an article to your support center that automatically downloads a file to the customer's device or opens it for viewing in a browser.

    Remember: This 'Downloadable template' must be copied from the ditaot_333\plugins\com.logmein.bs\resources\ directory to your Oxygen installation folder, which is at the following location on your computer by default:
    • On Windows for Oxygen v21: c:\Users\<usename>\AppData\Local\Programs\Oxygen XML Editor 21\frameworks\dita\templates\topic\
    • On Windows for Oxygen v23: c:\Program Files\Oxygen XML Editor 23\frameworks\dita\templates\topic\
    • On Mac: /Applications/Oxygen XML Editor/frameworks/dita/templates/topic/

    Here's how it works:

    1. Create a Downloadable Asset in CMS. That's what you'll link to.
    2. Change the title of this article to something that you want your customers to search for
    3. In the <abstract> of this article, change the link's target to the Downloadable Asset's URL.
    4. Make sure the link has the proper format attribute:
      • For 'viewables', like PDFs that customers will want to open in a browser, set it to pdf
      • For 'downloadables', like .XLSX files that customers will want to download to their devices, set it to html

    Don't change anything else! Please.