Set up the SMS/MMS channel on an inbox queue
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Set up SMS/MMS on your inbox queues to provide an additional and effective method for customers to communicate with agents. Only available in the United States and Canada.Available for Core and Complete only.
GoTo Admin
- Sign in to GoTo Admin.
- From , choose the number you want inbox queues enabled on.
- From , enable Inbox queues.
- From Route texts to, use the drop-down menu to select the desired inbox queue.
- Select Save when finished.
PBX Administration (classic)
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- From Phone Numbers, choose the number you want inbox queues enabled on.
- From Texting, enable Use Inbox Queues.
- From Route texts to, select the desired inbox queue from the drop-down menu.
- Select Save when you are finished.