Set up an inbox
DEADLINE: Starting December 1, 2024, United States carriers will block all unregistered SMS. Don’t wait - complete SMS registration immediately to avoid disruption to your service.
Create multiple inboxes in a variety of ways from webchat to social media platforms.
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- Sign in to our GoTo desktop/ web app.
- From , select + Add inbox queue.
- Name the queue and then select Save.
- From the Supervisors tab, choose which users you want to assign the supervisor role to for this queue.
- From the Agents tab, choose which users you want to assign the agent role to for this queue.
- From the Settings tab, choose your general setting and distribution preferences and then choose which type of channel(s) you want to enable for this queue:
- SMS — Only available in the United States and Canada.
Note: If using SMS, texting must be enabled for the phone number that the inbox queue is routed within your admin portal.
- Webchat
- Facebook Messenger
- SMS — Only available in the United States and Canada.
- Select Save when you are finished.