Determine what the status of your WhatsApp template means.

1. To view a template's status, sign in to WhatsApp Business manager.
2. Select Message templates.
3. If you have multiple WhatsApp Business Accounts, select the account whose template statuses you want to view from the list of accounts in the drop-down menu in the top-right corner.
4. Determine the status meaning of your template:
   Tip:

   • Active statuses: These status are approved to use and send templates for outbound WhatsApp messages.
   • Inactive statuses: These statuses are not approved to use and send templates for outbound WhatsApp messages.

   Status	Active or Inactive	Definition
   Active - Quality pending	Active	The message template has yet to receive quality feedback or read-rate information from customers. Message templates with this status can be sent to customers.
   Active - High quality	Active	The template has received little to no negative customer feedback. Message templates with this status can be sent to customers.
   Active - Medium quality	Active	The template has received negative feedback from multiple customers, or low read-rates, but may soon become paused or disabled. Message templates with this status can be sent to customers.
   Active - Low quality	Active	The template has received negative feedback from multiple customers, or low read-rates. Message templates with this status can be sent to customers but are in danger of being paused or disabled soon, so we recommend that you address the issues that customers are reporting.
   In-review	Inactive	Indicates that the template is still under review. Review can take up to 24 hours.
   Rejected	Inactive	The template has been rejected during Meta's review process or violates one or more of WhatsApp's policies. If your status is rejected, you can edit and resubmit for an appeal.
   Disabled	Inactive	The template has been disabled due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers.
   Paused	Inactive	The template has been paused due to recurring negative feedback from customers, or low read-rates. Message templates with this status cannot be sent to customers.
   Appeal requested	Inactive	Indicates that an appeal has been requested.
   Not supported	Inactive	This template has media from WhatsApp that GoTo does not support yet.
   Limit reached	Temporarily inactive	The maximum number of uses for this template has been reached. You must wait specified amount of time before you can use it again.