Set up the Webchat channel on an inbox
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Set up a webchat widget on your inboxs to allow your customers to communicate with agents through a website. Webchat supports all GoTo Connect languages requested by customers.
Notice: You must have access to your website's source code. If you are using Wordpress or Shopify however, we have a plugin available.
Before you begin:
- You must be set up as a user with the admin or manager role, depending on your product.
- You must have at least one inbox created.
What to do next: Ensure your team members know how to
use the inbox.