Set up the Webchat channel on an inbox queue or shared inbox
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Set up a webchat widget on your inbox queues or shared inboxes to allow your customers to communicate with agents through a website. Webchat supports all GoTo Connect languages requested by customers.
Notice: You must have access to your website's source code. If you are using Wordpress or Shopify however, we have a plugin available.
Before you begin: You must be
set up as a user and be assigned the admin role for
Contact Center or
Customer Engagement. Make sure you have created an
inbox queue first.
What to do next: Ensure your CC agents know how to
use the inbox queue in their agent dashboard or that your CE team members know how to use the
shared inbox.
