How do I set up an inbox queue with Webchat?

DEADLINE EXTENDED: United States carriers will block all unregistered SMS in 2025 due to an industry-mandated regulation to protect consumers (your customers) from spam texts. Don’t wait - complete SMS registration no later than January 14, 2025 if you wish to send text messages.

Set up a webchat widget on your inbox queues to allow your customers to communicate with agents through a website.

Note: Webchat supports all GoTo Connect languages requested by customers.

Notice: You must have access to your website's source code. If you are using Wordpress or Shopify however, we have a plugin available.

Before you begin: You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created an inbox queue first.

Sign in to our GoTo desktop/ web app.
From Contact Center > Admin > Inbox Queues, select the inbox queue you want to edit.
From Channels > Webchat, enable webchat for this queue.
Configure additional widget settings as desired.
- Choose what domains to trust for security
- Determine if you want to collect any customer information before the chat starts
- Set up a welcome message
- Choose a header message
- Customize the styling and position of the widget
Select Copy code and then add it to your website. Use the Use code, Wordpress, or Shopify bubbles to filter the instructions accordingly.

Tip: The code does not change if you modify the widget appearance or messages. Any changes made will update automatically on your website after a browser refresh.
Click Save when you are finished.

What to do next: Ensure your agents know how to use the inbox queue in their agent dashboard.

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Room

GoTo Training

OpenVoice

Grasshopper

join.me

GoTo Resolve

GoTo Resolve MDM

Pro

Central

Rescue

GoToMyPC

GoToAssist

Hamachi

RemotelyAnywhere