How do I set up an inbox queue with Webchat?
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Set up a webchat widget on your inbox queues to allow your customers to communicate with agents through a website.
Note: Webchat supports all GoTo Connect languages requested by customers.
Notice: You must have access to your website's source code. If you are using Wordpress or Shopify however, we have a plugin available.
Before you begin:
You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions. Make sure you have created an
inbox queue first.
What to do next: Ensure your agents know how to
use the inbox queue in their agent dashboard.
