How do I create a survey?
Create a survey to assess and report on your customer's experience with your chat agents.
Before you begin:
You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
This feature is only available for inbox queues.
Follow-Up Survey
Custom Survey
What to do next:
Enable the survey on each desired inbox queue. Keep up on the responses through the
Resolved Conversations board in our
analytics portal.