How do I create a survey?
Create a survey to assess and report on your customer's experience with your chat agents.
- Sign in to our GoTo desktop/web app.
- From , select + Add survey.
- From Questions and Responses, complete the following fields or select one of our preset surveys:
- Survey Question — Enter the question you want to ask your customers.
- Positive Response — Enter the positive response option you want to provide to your customers.
- Negative Response — Enter the negative response option you want to provide to your customers.
- Optional: Enable and customize a Post-survey message for Webchats.