Set up an after-hours message

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Set a schedule for your chat widget and/or inbox so that you can have a custom message appear letting customers know that you are not open.

Before you begin: You must be set up as a user and be assigned the admin role.

Sign in to GoTo Admin.

Fastpath: Alternatively, Contact Center Admins can also configure these settings by navigating to Contact Center > Inboxes in the GoTo desktop or web app.
From Inbox > Inboxes, select the inbox you would like to edit.
From Settings > After-hours, enable after-hours message & schedule.
Choose the schedule (or create a new one) that you want your chat to follow.
In the Message field, type the message you want displayed to your customers when they start a chat after hours (according to the selected schedule).
Select Save when finished.

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