Set up an after-hours message
Attention: Carriers are now blocking all unregistered outbound SMS per industry regulations to combat spam. Registration is mandatory for all providers, not just GoTo Connect. Register now to restore or maintain SMS service. GoTo Connect cannot expedite carrier reviews.
Set a schedule for your chat widget and/or shared inbox so that you can have a custom message appear letting customers know that you are not open.
- Sign in to the desktop or web app.
- Depending on your product, select either or , and then select the inbox queue you want to edit.
- From , enable after-hours message & schedule.
- Choose the schedule (or create a new one) that you want your chat to follow.
- In the Message field, type the message you want displayed to your customers when they start a chat after hours (according to the selected schedule).
- Select Save when finished.