How do I set up an after-hours message?
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Set a schedule for your chat widget and/or shared inbox so that you can have a custom message appear letting customers know that you are not open.
Contact Center
- Sign in to our GoTo desktop or web app.
- From , select the queue that needs changes made.
- From , enable Enable after-hours message & schedule.
- Choose the schedule (or create a new one) that you want your chat to follow.
- In the Message field, type the message you want displayed to your customers when they start a chat after hours (according to the selected schedule).
- Select Save when complete.
Customer Engagement
- Sign in to our GoTo desktop or web app.
- From , select Enable after-hours message & schedule.
- Choose the schedule (or create a new one) that you want your shared inbox to follow.
- In the Message field, type the message you want displayed to your customers when they start a chat after hours (according to the selected schedule).
- Select Save when complete.
Article last updated: 14 March, 2024