Set up the Facebook & Instagram channel on an inbox
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Connect your inbox(s) or inboxes to Facebook Messenger or Instagram to reach more customers, gather rich data for analysis and growth, and optimize agent performance by enabling them to handle conversations in one central place. Available for Core and Complete only.
- You must be set up as a user with the admin or manager role, depending on your product.
- You must have an inbox set up and have a Facebook account with at least one business page. For Instagram, you will also need an Instagram business account connected to a Facebook page. Visit Facebook or Instagram if you need help with your account setup, login, or pages.