Use chat assistants in inboxes
Create a chat assistant for your inboxes to enhance your customers' chat experience while lowering your employee's workload. This feature is ideal for automating answers to simple and common questions such as what your hours are or what your location is, rather than requiring a human to be available to take such questions. If a customer chooses or enters a value not recognized by the assistant, they are immediately routed to an employee, reducing potential frustration and ensuring high-grade service.
