Use chat assistants in your inbox queues
Create a chat assistant for your inbox queues to enhance your customers' chat experience while lowering agent workload. This feature is ideal for automating answers to simple and common questions such as what your hours are or what your location is, rather than requiring an agent be available to take such questions. If a customer chooses or enters a value not recognized by the assistant, they are immediately routed to an agent, reducing potential frustration and ensuring high-grade service.
