How do I set up a chat assistant?
Create a chat assistant for your chat queues to enhance your customers chat experience while optimizing your agent's time.
Before you begin:
You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
This feature is only available for chat queues, specifically the webchat and SMS channels currently.
What to do next: Review your chat assistant metrics to see how it's preforming. From
at the top of the navigation menu. Percentages will appear between each flow action which indicates the percentage your customers interacted with the chat assistant.
, select the desired chat assistant. Then select
