Create Surveys in Customer Engagement
Create a custom survey to assess your customer's experience.
Before you begin: You must be
set up as a user and be assigned the
manager role.
Custom Survey
What to do next:
Add a custom survey to a text campaign.
Follow-Up Survey
Enable and setup an automated follow-up survey to collect valuable feedback from customers when a chat conversation has ended and is marked as resolved.
Note: This feature may not be available with your plan. Please contact your sales rep for more information on the GoTo Customer Engagement and GoTo Contact Center plans, included features, and pricing.
What to do next:
Access the follow-up survey results by navigating from
.