Create a custom survey to assess your customer's experience.
- Sign in to our GoTo desktop/web app.
- From .
- From Setup, complete the following fields:
- Type — select the type of survey question:
- Survey Question — Enter the question you want to ask your customers.
- Mark as Optional— Check mark if it is optional for recipients to respond to this survey question. Otherwise, leave it unchecked.
- Enter Response Options:
- Single-select/Multi-select — Add response options. You can select the option display as exposed if you would like all the response options to be shown side-by-side, or as compact if you would like the response options to be shown as a drop-down list.
- Numerical Scale — Define the number range.
- Optional: Customize your Post-survey message that will be sent to visitors after they have responded to your survey.
- Select Save.
What to do next:
Add a survey to a text campaign.