Create Surveys in Customer Engagement
Create a custom survey to assess your customer's experience.
Before you begin: You must be
set up as a user and be assigned the
admin or manager role to create a survey.
Custom Survey
What to do next:
Add a custom survey to a text campaign.
Follow-Up Survey
Admins can enable and setup an automated follow-up survey to collect valuable feedback from customers when a chat conversation has ended and is marked as resolved.
What to do next: Admins can access the follow-up survey results by navigating from
.