Create SMS and MMS campaigns to send custom messages customers in bulk. Available for Customer Engagement Customers only.

1. Sign in to our GoTo desktop/web app.
2. Optional: To change the phone number the text campaign is sending from:
   1. Select Engage > Settings > General.
   2. Select the desired number from the drop-down menu.
   3. Select Save.
3. From Engage > Campaigns, select + Add Campaign.
4. Optional: At the top of the page, you can edit the campaign Name any time during the campaign creation process.
5. Write your message you would like to send. The following features are available to customize your campaign:
   Note: Messages longer than 160 characters will be split into multiple messages.

   Choice	Description
   Message Assistant	Select the icon to use Message Assistant. Message Assistant will generate a customized message for you based on what your message is about, the tone and campaign type. Notice: By enabling Message Assistant in your settings, you understand and agree the use of this feature is subject to the GoTo AI Terms.
   Templates	Select the icon use an existing template or save your current message as a template for future use.
   Variables	Select the icon and use contact and company variables to personalize your campaign messages.
   Surveys	Select the and choose an existing survey to add to your text campaign. If you haven't created a survey or need to create a new one, click here for instructions.
   Attachments	Select the icon to add MMS files into your campaign message. Note: You can send up to 10 files in a single message with a maximum size of 2MB per message.
   Links	Select the and add URL links to your text campaigns and decide how the URL links are displayed and presented to recipients. Enable shorten track link to convert URL links into click-track links for click metrics. Note: See the click metrics on the campaign overview page.

6. Optional: If you have not already enabled an opt-out message or prepend a company name, you will be prompted with the option to enable these settings.
7. Select Next.
8. Select the contacts you would like to send the campaign to:
   • Contact groups
   • Contacts from your contact list
   • Import contacts from CSV
     Note: Imported contacts will become shareable with your team and can be accessed from Contacts > Shared contacts.
   You have the ability to send a test campaign to a single phone number. There is an associated credit cost per test.
9. Select Next.
10. Schedule when you want your campaign to be sent.
11. Optional: Choose if you want to send campaigns to contacts with open conversations.
12. Select Next.
13. Review the campaign for accuracy.
    Note: If any changes are needed, you can use the Cancel or Save draft options which will take you to the list of campaigns where you can then select the desired campaign to Edit or Delete before sending (if applicable).
14. Select Send campaign. The campaign will have a 12-second timer before it sends to your recipients. During this 12- second window, you have the option to Pause the campaign from sending and either select:
    • Resume — Resume sending the campaign.
    • Cancel — Cancel the campaign. This will put the campaign into a draft so edits can be made.