Create a text campaign
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Create SMS and MMS campaigns to send custom messages customers in bulk. This feature may not be available with your plan.
Before you begin: You must be
set up as a user and be assigned the
manager role. A
shared inbox is required for creating a campaign. We recommend customizing your
settings beforehand as well.
Text campaigns require a phone number. You can use a phone number in your account,
order a new phone number, or
port a phone number from a previous carrier to use with your campaign.
- Customize your campaign with any of the following options:
Options Steps Message Assistant Select 
. Message Assistant will generate a customized message for you based on what your topic, tone, and campaign type.Templates Select 
to use an existing template or save your current message as a template for future use.Links Select 
to add URL links to your text campaigns and decide how they are displayed/presented to recipients. Enable Shorten link to track clicks to convert them into shorter links for click metrics.Variables Select 
to use contact and company variables for personalization.Surveys Select 
to choose an existing survey to use.Attachments Select 
to add MMS files into your campaign message.
Note: You can send up to 10 files in a single message with a maximum size of 2MB per message.Emojis Select 
to access emojis.
What to do next: From
, select the desired campaign to view it's performance and details on the
text campaign overview page. All
recipient responses will be available to interact with in the
Inbox.