Get an overview of your text campaign, automation, and survey performance and asses your recipient's responses.

Before you begin: You must be set up as a user and be assigned the manager role.

After a campaign, survey, and/or automation is created, you will be able to see an overview of various metrics and information to help you analyze its performance.

Campaign Overview

1. Navigate from Engage > Campaigns.
2. You will see a list of all your campaigns. The will following metrics and information are available:

   Metric	Description
   Scheduled campaigns	Number of scheduled campaigns in the next 30 days.
   Recent campaigns	Number of recent campaigns in the last 30 days.
   Conversations started	Number of conversations started in the last 30 days.
   Monthly credits used	Number of credits used, and how many remaining. Note: This metric only appears if you do not have unlimited.

   Note: You will also see individual campaign metrics such as campaign status, recipient count, responses, estimated overage, opt-outs, clicks, and survey responses from this view.
3. To see metrics and information on a single campaign, select the desired campaign.
4. Within the Campaign tab, you will see the following information about your campaign:

Metric	Description
Delivered	The count of delivered, pending and failed campaigns to recipients.
Responses	The count and percentage of recipients who responded to the campaign message.
Opt-out	The count and percentage of recipients who opt-out of the campaign.
Survey responses	The count and percentage of survey responses.
Link click	The count and percentage of recipients who clicked on a link within the campaign message.
To	The number of recipients the campaign was sent to.
From	The phone number the campaign was sent from.
Sent on	The timestamp of when the campaign was sent.
Campaign message preview	View the entire campaign message.
Recipients and responses table	View individual details of each recipient. Filter, sort and search capabilities are available to help arrange the data as desired. Name: Name of the recipient. Number: Phone number of the recipient. Status: Indicates if the campaign was sent, pending, or failed sending to the recipient. Events: Indicates if the recipient clicked on a campaign link, opened a survey and/or responded to a survey. Response: Show's the recipient's response to the campaign message. Tip: To retry sending a campaign, select the icon. Tip: Create a new campaign with selected recipients. First, select you recipients from the table, then select the icon.