Create and manage passkeys for sign-in

For many accounts, you can choose to sign in with a passkey instead of an email and password. You can view and delete these passkeys at any time in your account settings.

Passkeys are stronger than traditional passwords. With it, you can sign in to GoTo using methods like your device lock (fingerprint, PIN, face scan), security key, or browser profile. You'll need to create a passkey for each device, browser, or app you use to sign in to your GoTo account.

Note: This article is for GoTo Connect users, but the steps apply to all users with access to passkeys. For more information about product-specific account settings, visit the support content for GoTo Webinar, GoTo Meeting, GoTo Training, OpenVoice, and GoTo Resolve.

Desktop

Create a passkey for the first time

Sign in to My Account at https://myaccount.goto.com/.
Select Sign in & security in the left navigation menu.
Select Create a passkey under Passkey sign-in.
You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
Follow the on-screen instructions to complete setting up your passkey.

Create additional passkeys

Once you've created a passkey, the process for creating additional passkeys looks a little different.

Sign in to My Account at https://myaccount.goto.com/.
Select Sign in & security in the left navigation menu.
Select Edit under Passkey sign-in.
Select Add another passkey in the pop-up window.
You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
Follow the on-screen instructions to complete setting up your passkey.

Results: Your passkeys will appear under Passkey sign-in and includes information like where the passkey is saved and when the passkey was last used.

Delete a passkey

Sign in to My Account at https://myaccount.goto.com/.
Select Sign in & security in the left navigation menu.
Select Edit under Passkey sign-in.
Select the icon next to the passkey you want to delete.
You may need to verify your account to continue deleting a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
Select Delete.

Mobile

Create a passkey

Open a browser on your mobile device.
Sign in to My Account at https://myaccount.goto.com/.
Tap the icon at top right, then Sign in & security.
Tap Passkey sign-in.
Tap Add another passkey.
You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then tap Confirm.
Follow the on-screen instructions to complete setting up your passkey.

Results: Your passkeys will appear under Passkey sign-in and includes information like the browser and device on which the passkey was added, and when the passkey was last used.

Delete a passkey

Open a browser on your mobile device.
Sign in to My Account at https://myaccount.goto.com/.
Tap the icon at top right, then Sign in & security.
Tap Passkey sign-in.
Tap the icon next to the passkey you want to delete.
You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then tap Confirm.
Tap Delete.

What to do next: Ready to sign in with a passkey? Check out these articles to learn more:

Sign in with a passkey

To sign in with a passkey, visit these articles to learn how:

Article last updated: 3 October, 2024