Create and manage passkeys for sign-in
For many accounts, you can choose to sign in with a passkey instead of an email and password. You can view and delete these passkeys at any time in your account settings.
Passkeys are stronger than traditional passwords. With it, you can sign in to GoTo using device lock, such as fingerprint, PIN, or face scan. You'll need to create a passkey for each device, browser, or app you use to sign in to your GoTo account.
Important: Your biometrics (fingerprint and face scan) and related device lock data are stored on your personal device and never shared with GoTo. This login option is also optional; you can continue using other login methods if you wish.
Note:
: This article is for GoTo Connect users, but the steps apply to all users with access to passkeys. For more information about product-specific account settings, visit the support content for GoTo Webinar, GoTo Meeting, GoTo Training, OpenVoice, and GoTo Resolve.
Desktop
Create a passkey for the first time
- Sign in to My Account at https://myaccount.goto.com/.
- Select Sign in & security in the left navigation menu.
- Select Create a passkey under Passkey sign-in.
- You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
- Follow the on-screen instructions to complete setting up your passkey.
Create additional passkeys
Once you've created a passkey, the process for creating additional passkeys looks a little different.
- Sign in to My Account at https://myaccount.goto.com/.
- Select Sign in & security in the left navigation menu.
- Select Edit under Passkey sign-in.
- Select Add another passkey in the pop-up window.
- You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
- Follow the on-screen instructions to complete setting up your passkey.
Results: Your passkeys will appear under Passkey sign-in and includes information like where the passkey is saved and when the passkey was last used.
Delete a passkey
- Sign in to My Account at https://myaccount.goto.com/.
- Select Sign in & security in the left navigation menu.
- Select Edit under Passkey sign-in.
- Select the
icon next to the passkey you want to delete. - You may need to verify your account to continue deleting a passkey. Copy the verification code from your email and enter it in the Email verification window, then click Confirm.
- Select Delete.
Mobile
Create a passkey
- Open a browser on your mobile device.
- Sign in to My Account at https://myaccount.goto.com/.
- Tap the
icon at top right, then Sign in & security. - Tap Passkey sign-in.
- Tap Add another passkey.
- You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then tap Confirm.
- Follow the on-screen instructions to complete setting up your passkey.
Results: Your passkeys will appear under Passkey sign-in and includes information like the browser and device on which the passkey was added, and when the passkey was last used.
Delete a passkey
- Open a browser on your mobile device.
- Sign in to My Account at https://myaccount.goto.com/.
- Tap the icon at top right, then Sign in & security.
- Tap Passkey sign-in.
- Tap the icon next to the passkey you want to delete.
- You may need to verify your account to continue creating a passkey. Copy the verification code from your email and enter it in the Email verification window, then tap Confirm.
- Tap Delete.
Sign in with a passkey
To sign in with a passkey, visit these articles to learn how:
Article last updated: 14 November, 2024