Use virtual fax
Send, receive, view, download, share, and delete virtual faxes.
Before you begin: Fax storage must be enabled in
system settings, and you must have
virtual fax permissions enabled by an admin.
Note: Faxes in the app are stored for a maximum of 90 days. Large files that are greater than 10MB will be deleted after 21 days.
Available for United States, Canada, United Kingdom, Germany, Ireland, Italy, Australia, France, Spain, and Austria. Virtual faxing is
supported internationally to
50+ countries for free, excluding Mexico and Brazil.
Note: As Austria is not part of the free countries, only EMEA countries can fax to Austria.
Desktop or web app
- Sign in to the desktop or web app.
- Select from the left sidebar.
Troubleshooting: If you don't see Fax from Phone, an admin must enable virtual fax permissions for your account.
- Select a fax from the list and then choose what you want to do.
Fax Options How-to Preview a fax Select the thumbnail to open a preview. Only the first page of the fax is included in the preview. Download a fax Select 
. The fax will be automatically saved to your downloads folder.Mark a fax as read Select 
. Select it again to mark as unread.Delete a fax Select 
and then Delete to confirm.
Note: Only available if the delete permission has been enabled by an admin.Send a fax Watch video - Select the down arrow next to Dial from the left sidebar and then select New fax.
Note: If you don't see New fax, an admin must enable virtual fax permissions for your account.
- Choose the fax number to send the fax From.
- Search for a contact's name or enter a fax number from To.
Note: Fax numbers must be formatted as “X-XXX-XXX-XXXX” (e.g.: for USA use +1-XXX-XXX-XXXX).
- Optional: To include a cover page, select the box next to Use cover page.
- Enter the fax Subject and Notes (if applicable) and then select Next.
Note: You don't need to add the access code while sending a fax from the app.
- Drag and drop files or select Browse files and then select Next.
- Supported file types: .pdf, .rtf, .txt, .jpg, .png, .tiff, .bmp, .gif, .doc, .docx, .ppt, .pptx, .xls, .xlsx.
- Maximum of 40MB for all attached files. You can send up to 500 pages, though the quality will be reduced after 150 pages.
- Review the fax details and then select Send when ready.
- Select the down arrow next to Dial from the left sidebar and then select New fax.
What to do next: You will receive an email in the case of transmission failures.
Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
Mobile app
- Sign in to the mobile app.
- From the bottom navigation menu, select Fax.
Troubleshooting: If you don't see Fax from Phone, an admin must enable virtual fax permissions for your account.
- Select a fax from the list and then choose what you want to do:
Fax Options How-to To share a fax - Select
. - Select Share.
- Choose how you would like to share the fax.
To download a fax - Select .
- Select Download.
- Choose where to save your downloaded fax.
To view details of a fax - Select .
- Select View Details.
To delete a fax - Select .
- Select Delete and then select Delete to confirm.
Note: Only available if the delete permission has been enabled by an admin.
- Select
Faxes sent through email will not be shown in the desktop or mobile apps.
What to do next:
If the fax was delivered successfully, you may or may not receive an email confirmation as this functionally must be enabled by your admin. Emails are always sent in the case of transmission failures.
Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.
Article last updated: 20 March, 2025
