1. Sign in to GoTo Admin.
2. From Phone system > Virtual fax, select the virtual fax call route that needs changes.
   Tip: While on any tab in a virtual fax profile, you can select in the top-right to edit details or delete the fax. Use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each virtual fax's profile.
3. Choose what you need to change:

   Setting	Description & How-to
   Name	This is the name used to identify the virtual fax machine in the admin portal. To change the name: Select the Overview tab. From Details, select Edit details. Edit the Name field as needed. Select Save.
   Extension number	This is the unique three to six-digit number that makes the fax machine dialable. To change the extension number: Select the Overview tab. From Details, select Edit details. Edit the Extension field as needed. Tip: If you need to change the quantity of extension digits, refer to How do I manage my default phone settings? Select Save. Note: Some extension numbers are reserved. To learn which extension numbers are reserved for other functions, refer to Which extensions are reserved?
   View/edit associated resources	Select the Overview tab. From Association resources, view where this virtual fax is being used in your phone system (usually a phone number or an extension within a dial plan). Attention: To make changes to the associated dial plan or phone number's setting, select the resource under the Reference column to be taken to its settings.
   Omit from directories	Removes the virtual fax machine from all internal directories. To enable/disable this setting: Select the Settings tab and then select General. Enable the setting as needed. Select Save.
   Omit from auto attendant extension dialing	Removes the virtual fax machine from auto attendant extension dialing. To enable/disable this setting: Select the Settings tab and then select General. Enable the setting as needed. Select Save.
   Email to fax access code	A unique code that authenticates and identifies a virtual fax machine when sending an e-fax. You cannot manually enter an access code; select Reset to generate a new one. The setting can be found in Settings > Email to fax access.
   Overwrite external caller ID	Sets the caller ID for outgoing virtual faxes. You can choose the system default or a caller ID from a phone number on your account. The setting can be found in Settings > Sending > Overwrite external caller ID.
   Successful sent fax notification emails	Note: Supported for faxes sent from email only. Enables email notifications for successful fax from email deliveries—emails are always sent for failed attempts. All notifications are sent to the email address used to send the virtual fax. Note: Email communications will be sent from @fax.goto.com. Please ensure this domain is allowed so that emails are not automatically filtered as spam. The setting can be found in Settings > Sending > Send email to fax success messages.
   Email destination	Defines the email destination for incoming faxes. To receive faxes, you must route a phone number to the virtual fax machine. Note: All notifications are sent to the email address used to send the virtual fax. The setting can be found in Settings > Receiving > Email destination.
   Storage	Allows you to receive large faxes (>10MB) in a download link when enabled. The setting can be found in Settings > Receiving > Storage.
   Set permissions	These are sending and receiving permissions for users. Watch video 1. Enable the Store received faxes setting: Select Settings > Capabilities > Phones. In the Voicemail & fax section, enable Store received faxes. 2. Add an existing user to enable permissions: Select Settings > Permissions > + Add user. Choose a user from the drop-down list and select Add. Repeat as needed for additional users. 3. Edit specific permissions such as viewing, deleting, and sending virtual fax permissions: Choose Edit permissions of the desired user. Enable or disable settings. Select Save. Repeat as needed for additional users. Select Save.

Below is a list of all the virtual fax machine settings and their descriptions. Not available in Brazil and Mexico.

1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
2. Select Virtual Fax Machines in the left sidebar and then choose the virtual fax machine that needs storage enabled.
3. From Receiving > Storage, select Store large faxes (>10MB) and send a download link instead.
4. Select Save.

   Result: The download link will be available for 21 days. After that, the fax is deleted. Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.

Give users virtual fax permissions.

1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
2. Select Virtual Fax in the left navigation menu.
3. Choose the name of the virtual fax you want to enable permissions for.
4. From Permissions, add a user from the drop-down menu.
5. Select the applicable checkboxes to enable receiving permissions. Choose from the following:

   Setting	Description
   View faxes and history	Users have access to view all received faxes from this account.
   Delete faxes	Users have access to delete all received faxes from this account.

6. Choose the applicable checkboxes to enable sending permissions. Choose from the following:

   Setting	Description
   Send faxes	Users have access to send faxes.
   View faxes and history (from this user only)	Users have access to view all faxes from this user.
   Delete faxes (from this user only)	Users have access to delete all faxes from this user.
   View faxes and history (from all users)	Users have access to view all faxes in this account by any user.
   Delete faxes (from all users)	Users have access to delete all faxes in this account by any user.

7. Select Save.