Assign conversations in the shared inbox
Manage your team's conversation assignments within the shared inbox. Available for Customer Engagement customers only.
Before you begin:
- You must be set up as a user and be assigned the manager role.
- You must have assignment mode enabled in your shared inbox settings.
Attention: Contact Center supervisors will manage their agent's chat assignments in the supervisor dashboard.
Managers have the ability to manage conversations assignments within the shared inbox. While team members have the ability to assign conversations to themselves, managers can unassign or reassign conversations to other team members or themselves.
Article last updated: 25 March, 2024