Assign conversations in the shared inbox
Manage your team's conversation assignments within the shared inbox.
Before you begin:
- You must be set up as a user and be assigned the manager role.
- You must have assignment mode enabled in your shared inbox settings.
Managers have the ability to manage conversations assignments within the shared inbox. While team members have the ability to assign conversations to themselves, managers can unassign or reassign conversations to other team members or themselves.
Note: This feature may not be available with your plan. Please contact your sales rep for more information on the GoTo Customer Engagement plans, included features, and pricing.
Attention: Contact Center supervisors will manage their agent's chat assignments in the supervisor dashboard.
Article last updated: 25 March, 2024