Use tags
Create and manage tags for chat conversations to enable your agents to easily categorize chats and quickly identify top pain points. This feature may not be available with your plan.
- To add a new tag, select + Add tag, enter the tag name, and then select
. - To edit an existing tag, select
next to the entry you want to edit, make the change, and then select .
What to do next: Let your agents know how to
add tags to their chat conversations.