Manually opt out a contact from SMS messages
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Manually opt out contacts and phone numbers who have asked to be removed from your organization's SMS/MMS communication.
Desktop/web app
- Sign in to our GoTo desktop or web app.
- From the left navigation menu, select Messaging or Inbox:
Option Description Messaging - Select the desired message.
- Select the
icon. - Select Opt out.
Inbox - Select the desired message.
- Select the contact's name or phone number at the top of the conversation panel.
- From the drop-down menu, select Mark as opted out.
- Optional: If you want the conversation to be resolved, select Resolve this conversation and add details if needed.
- Select Mark as opted out.
Mobile app
- Sign in to the GoTo mobile app.
- From the bottom navigation, select Inbox or Messages.
- Tap the desired message.
- Tap the contact's name or phone number at the top of the screen to bring up the contact's details.
- Tap
next to the phone number in the Details tab. - Enable Opt out to prevent the phone number from receiving SMS/MMS messages.
- Select Save.
Results: A confirmation will appear that the contact's phone number has been opted out of all SMS/MMS messaging. An "opted out" label will appear next to the contact in your messages and in the contact's information.
Note: Any new SMS/MMS messaging with an opted-out contact or phone number cannot be created or sent until the contact or phone number has been marked as "opted in" to receive SMS/MMS messaging from your organization again.
Article last updated: 1 August, 2024