What are the differences between the old billing portal and the new billing portal?
Our new billing portal has an improved, simplified, and modern interface! This new experience offers:
- Access to the billing portal directly within GoToAdmin
- The very same features as you have in the billing portal today
- Easier access to download your invoices and detailed bill reports
Where can I access the new billing portal?
You will access the new billing portal in https://admin.goto.com/ and by selecting Billing from the left navigation.
I don't use GoTo Admin. Will I be able to access the billing portal from the PBX Administration portal?
Yes! You can access the new billing portal from either the PBX Administration (classic) portal or from the GoTo Admin portal:
If you primarily use the
PBX Administration portal (classic) (
https://my.jive.com/pbx):
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select
in the top right corner of the PBX Administration portal. - Select Billing. You will be automatically taken to the new billing portal in GoTo Admin.
If you primarily use the
GoTo Admin portal (
https://admin.goto.com/):
- Sign in to GoTo Admin.
- From the left navigation menu, select Billing.
What features have changed?
All the features you know and love in the old billing portal will remain the same in the new one! The only change is its new location in GoTo Admin.
When will this change happen?
The new experience was made available in November 2024. The old portal will be decommissioned on December 5th, 2024 with all traffic automatically redirected to the new portal.