System Health Dashboard

Rich tool-tip is now available to view and troubleshoot unsuccessful calls. Additionally, shortcuts have been added to quickly navigate to affected users.

GoTo Connect add users

Now when you add a new user with a GoTo Connect license you can choose their extension, emergency location, and texting phone number (if a phone number is available) all at the same time!

Enhanced Audio

GoTo Connect billing admins can purchase the Enhanced Audio add-on to provide users with access to toll-free numbers and Call Me for their meetings.

Note: View the countries that are available for toll numbers and Call Me.

Dial Plan 2.0

Lots of new features are now available in the dial plan editor for new customers. Existing customers will have access to all of these new features in the near future.

• Dial plan tutorial
• New top navigation menu
  • Easy edit - you can now edit the name or extension of a dial plan from within the dial plan editor.
  • Undo/Redo - Now available with arrow icons and under Edit in the top navigation menu.
• In-place resource creation - You can now create new direct extensions, ring groups, schedules, sound clips, hold music, call filters, etc. directly within the dial plan editor.
• Keyboard shortcuts - A list of hotkeys can be found under Edit in the top-left navigation menu.
• Info widget - Definitions are now available when any node is selected. The info widget can be opened by selecting Help > Show info.

Learn more!

Instant Response text messages

If you miss a call from a new client, instant response allows you to send an automatic text reply so you can make contact immediately. Now you'll never miss out on connecting with a new client, even if you are unavailable.

Try it now!

GoTo Connect Summary

You can now view a quick summary of your entire phone system by selecting Home in the left navigation menu. The summary includes quantities of the following:

• users
• direct extensions
• phone number types, such as standard, toll-free, and deactivated
• devices
• dial plans
• emergency locations

Quick links have also been added to help quickly navigate to your system health, order and/or port phone numbers, or system settings.

Micro-transactions

Billing admins can now add licenses directly in the admin portal without needing to access the billing portal. It's now just two easy clicks!

Learn more!

Resync options for devices

You can now choose from a few resync options when making changes to or troubleshooting a device.

This feature is not available in the Classic Jive administrative portal.

Learn more!

Call screening

Additional call screening options are now available for all direct extensions in find me/follow me settings. The following new options are now available:

• Announce call: Tells the extension called upon answer and gives users the choice to accept the call.
• Screen call: Asks callers for their name and records their response. Plays the recorded name upon answer and gives users the choice to accept the call.

This feature is not available in the Classic Jive administrative portal.

Billing inside the GoTo Admin Portal

Accounts that use the Billing Self Service Portal can now do the following tasks from within GoTo Admin:

• View and download paid invoices
• Manage your billing address
• Manage your payment method

This is option is only available if you purchased your subscription plan online. If you purchased your subscription plan through a sales representative, you will still need to sign in to the Billing Self Service Portal to perform the above tasks.

Learn more!

Caller ID self-service

You can now change the caller ID for a phone number from within the admin portal! No more forms, contacting support, nor a $15 fee!

This feature is not available in the Classic Jive administrative portal.

In-portal search

There is a new search field in the top navigation menu! You can use this search field to find specific features and settings in the GoTo Admin portal or helpful support articles. Only available in English at this time.

Learn more

System-generated Email Changes

Our email domains are changing for all system-generated emails. We highly recommend updating your email account rules and filters with the new addresses to prevent future emails being routed to spam.

Try it now!

Business Continuity

We now support the Business Continuity devices to protect your most vital phone functions during an internet outage.

Learn more!

Scheduled Reports

You can now configure your reports to be emailed to you automatically on a recurring basis.

Learn more!

Standalone devices

You can now add standalone devices! Add a standalone device to give a user an additional phone for their current line or to add a device that doesn't need a user, such as a fax adapter.

We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.

Try it now!

User-level call quality alerts

You can now set up email notifications for user-level call quality degradation and resolutions.

Try it now!

Voicemail Length Setting

You can now set a maximum voicemail length for all incoming messages on your account.

Try it now!

Self Serve E911 Service

Admins in the US and Canada can now assign emergency addresses and callback numbers for multiple locations. Sub-locations can also be assigned to devices or users. This feature is being released in a phased rollout and may not be available on your account yet.

Try it now!

Spanish Voicemail Transcription

Voicemail transcription is now available in Spanish.

Learn more!

Settings Templates

You can now quickly apply product feature settings that apply to new users by creating settings templates.

Learn more!

Individual Call Details

The user level History and Health tab, now includes individual call details! Admins can now view the diagnostics for each leg of a specific call. Each leg displays audio quality stats such as the average MOS, Jitter, Latency, and Packet Loss.

Dark Mode Theme

All customers using the new GoTo Admin now have the choice to select a display theme different from the default light theme. This new feature is configurable per user and allows the user to select their preferred theme configuration: Dark, Light or Auto (syncs with OS settings).

Learn more!

User-Level Health and History Tab

Allows admins to monitor specific users by tracking their overall estimated audio and video quality (last 7 days), average audio quality, and history list- in a single view!

Learn more!

Watchlist

This new metric card within the System Health Dashboard gives admins the ability to monitor specific users by tracking their recent overall call quality and access the user-level History and Health tab.

3rd Phase of GoTo Admin Experience Released

All NEW GoTo Connect customers will now begin with GoTo Admin as their administrative portal!

System Health Dashboard

Admins can now monitor their network and connectivity health using the Home > System Health tabs. More features will follow!

Phone Number Deletion

Admins can now delete their phone numbers using our self-serve experience in the Phone System > Phone Numbers tabs rather than reaching out to Support.

2nd Phase of admin experience released

Customers purchasing higher tiers of GoTo Connect that include other products such as GoTo Meeting, GoToAssist, GoTo Webinar, etc. directly through us who are below 49 seats, are now directed to the new admin portal. Settings for these additional products as well as some bulk actions have been added to the portal.

Try it now!

Initial eCom launch of the new admin experience

Customers purchasing GoTo Connect through our new eCom experience are now directed to a new admin portal, GoTo Admin, that we are piloting.