What's New in GoTo Admin?
Stay up to date on the latest features and updates for your admin portal.
GoTo Admin – August 30, 2024
- Deskphone background images: Add and manage background images for all deskphones across the entire account, or for each deskphone individually.
- Learn more on how to manage background images for all deskphones across the entire account.
- Learn more on how to manage background images for a single deskphone.
GoTo Admin – June 13, 2024
- Text-to-speech background music: You can now overlay your text-to-speech audio with 11 different background music options. Learn more!
GoTo Admin – June 13, 2024
- Call results: The "Call reports - All calls" table has a new Call results data column that specifies how a call ended. Learn more about each call result and its description!
GoTo Admin – June 11, 2024
- IP change alerts: Define an IP range for an individual emergency location and add a user's email so they are notified when a device leaves the defined IP range. Learn more!
- User group manager call report permissions: Managers (user group managers) now have access to have access to both calls/call recordings they are involved in and calls their direct reports have participated in within the call reports portal. Learn more!
GoTo Admin – May 16, 2024
- Sound clips: Text to speech: A new text to speech option is now available when creating a sound clip in GoTo Admin. Convert a written message into human-like speech using an imitative male or female voice. Multiple languages are supported. Learn more!
Call reports – March 26, 2024
- Call reports in Analytics portal: Call reports is now available in the Analytics portal within your GoTo app. Experience the same familiar data with a new and improved look and features. Learn more!
GoTo Admin Portal – February 28, 2024
- SMS Usage Report: Pull the SMS Usage report to see a summary of all SMS usage on the account. Learn more!
GoTo Admin Portal – November 30, 2023
- Button configuration organization: Admins can now easily organize a device’s button configurations by dragging and dropping rows to the desired spot. Learn more!
GoTo Admin Portal – November 28, 2023
- Port-out Passcode: Create a unique passcode for your phone numbers to provide an extra layer of security for unauthorized porting requests. Learn more!
GoTo Admin Portal – November 8, 2023
- Assign a user group manager: Assign a user as a user group manager so they can have access to manage and edit a specific user group's users. This allows flexibility to have different roles manage users groups without giving them full Admin or Super admin permissions. Learn more!
- Call Volume column in Dial Plans table: A new Call Volume column has been added to the dial plan table. This shows the count of all calls in a dial plan for the given timeframe selected. Choose from the last hour, last 24 hours, last 7 days and last 30 days. Learn more!
GoTo Admin Portal – September 11, 2023
- Send voicemail to email notifications to multiple email addresses: Admins can now send voicemail email notifications to multiple email addresses. For more information on how to enable and add email addresses for voicemail email notifications:
- Click here for direct extensions.
- Click here for shared voicemail.
GoTo Admin Portal – September 8, 2023
- Probe Alerts: Admins can now set up individual network probe alerts to be notified when a network's MOS score, latency, packet loss percentage, and/or jitter drop below their specified threshold. Learn more!
GoTo Admin Portal – July 24, 2023
- Phone Configuration Recovery. In the event that a user’s license was revoked in error, Admins can now recover a user’s phone configurations as long as the user’s license is reinstated within 7 days. Learn more!
GoTo Admin Portal – July 21, 2023
- Customer Engagement: Admins now have the ability to enable and view Customer Engagement user licenses, assign user roles, assign the phone number used for sending campaigns and the shared inbox, and enable Message Assistant all from their GoTo Admin portal. Learn more!
GoTo Admin Portal – July 21, 2023
- Send SMS node can now be utilized in your dial plan to send a text message to the caller. Learn more!
GoTo Admin Portal – July 18, 2023
- GoTo Network Test probe history and health details. Admins can now view a detailed history of all recent network tests performed on a network probe. Learn more!
GoTo Admin Portal – June, 22, 2023
- Duel-channel recording & API Access. Admins can now enable duel-channel recording in GoTo Admin, which allows you to obtain a recording of your call with 2 distinct channels. API access can also be enabled in your settings so you use call recording APIs. Learn more!
GoTo Admin Portal – June, 15, 2023
- SMS & MMS Health Status. Admins can now view the status of text messages sent to get a clear view of SMS/MMS delivery health in a histogram chart. Learn more about the available chart in the system health dashboard.
GoTo Admin Portal – April 28, 2023
- Admins will now have the ability to set E911 alerts per location. Historically when a 911 call is placed, alerts were only sent out to the emails that are specified in the global emergency alert section for all locations. Now with this feature, Admins can set up an individual's email for a specific location so they receive an email alert if a 911 call is placed at that location. Learn more!
GoTo Admin Portal – April 12, 2023
- Admins can now create a phone number activity report. This report shows all call activity by phone numbers. For additional information, refer to What is the phone number activity report?
GoTo Admin Portal – April 5, 2023
- Admins can now view GoTo Network Test probes in map view in GoTo Admin. The probe worldmap allows Admins to geographically locate, inspect, and monitor network performance. This feature is being released incrementally to all accounts. To learn more about what GTNT is, refer to What is a GoTo Network Test?
GoTo Admin Portal – March 31, 2023
- All US messaging traffic will need to be registered as per the new regulation rules dictated by the carrier’s association (TCR). Register your brand and campaign(s) to verify phone numbers used to send text messages to consumers. Learn more!
GoTo Admin Portal – March 16, 2023
- Admins can now allow users to change which phone number they're using to make outbound calls if the user has access to multiple phone numbers. Learn more!
GoTo Admin Portal – January 23, 2023
- Admins can now manage the following device settings directly in GoTo Admin:
- Do not disturb (DND)
- Default transfer type
- VLAN ID
- Paging barge
- Phone admin password
- Call encryption
- Reset secure provisioning
- Enable web interface
Learn more about allowing these settings for all of your phones and/or managing these settings for individual devices.
GoTo Admin Portal – February 1, 2022
- Admins can now create and use billing groups to sort billable phone numbers, users, and devices by custom groups (e.g., location, department, accounting code, etc.) on their invoice. Try it now! Note: This feature may not be available on your subscription plan.
GoTo Admin Portal – November 30, 2022
- You can now analyze call volumes, bottlenecks and inefficiencies, and fine-tune branching logic. Resulting in cost reducing opportunities and increased performance, but most importantly improved caller experience. New metrics and visual indicators now expose how a dial plan is performing in real-time such as where call volumes are flowing and where calls are getting dropped. Try it now!
GoTo Admin Portal – November 7, 2022
- A new section of reports is now available for GoTo Connect Admins. The user activity report is now available with additional voice reports coming soon! Try it now!
Analytics - October 25, 2022
Improved:
- System Health Dashboard
-
Rich tool-tip is now available to view and troubleshoot unsuccessful calls. Additionally, shortcuts have been added to quickly navigate to affected users.
GoTo Admin Portal – September 30, 2022
Improved:
- GoTo Connect add users
- Now when you add a new user with a GoTo Connect license you can choose their extension, emergency location, and texting phone number (if a phone number is available) all at the same time!
GoTo Admin Portal – September 28, 2022
New!
- Enhanced Audio
-
GoTo Connect billing admins can purchase the
Enhanced Audio add-on to provide users with access to toll-free numbers and
Call Me for their meetings.
Note: View the countries that are available for toll numbers and Call Me.
GoTo Admin Portal - September 8, 2022
Improved:
- Dial Plan 2.0
-
Lots of new features are now available in the dial plan editor for new customers. Existing customers will have access to all of these new features in the near future.
- Dial plan tutorial
- New top navigation menu
- Easy edit - you can now edit the name or extension of a dial plan from within the dial plan editor.
- Undo/Redo - Now available with arrow icons and under Edit in the top navigation menu.
- In-place resource creation - You can now create new direct extensions, ring groups, schedules, sound clips, hold music, call filters, etc. directly within the dial plan editor.
- Keyboard shortcuts - A list of hotkeys can be found under Edit in the top-left navigation menu.
- Info widget - Definitions are now available when any node is selected. The info widget can be opened by selecting .
GoTo Admin Portal - September 1, 2022
New!
- Instant Response text messages
-
If you miss a call from a new client, instant response allows you to send an automatic text reply so you can make contact immediately. Now you'll never miss out on connecting with a new client, even if you are unavailable.
GoTo Admin Portal - August 24, 2022
New!
- GoTo Connect Summary
-
You can now view a quick summary of your entire phone system by selecting
Home in the left navigation menu. The summary includes quantities of the following:
- users
- direct extensions
- phone number types, such as standard, toll-free, and deactivated
- devices
- dial plans
- emergency locations
GoTo Admin Portal - August 19, 2022
Improved:
- Micro-transactions
- Billing admins can now add licenses directly in the admin portal without needing to access the billing portal. It's now just two easy clicks!
GoTo Admin Portal - July 26, 2022
New!
- Resync options for devices
-
You can now choose from a few resync options when making changes to or troubleshooting a device.
This feature is not available in the Classic Jive administrative portal.
GoTo Admin Portal - June 23, 2022
New!
- Call screening
-
Additional call screening options are now available for all direct extensions in
find me/follow me settings. The following new options are now available:
- Announce call: Tells the extension called upon answer and gives users the choice to accept the call.
- Screen call: Asks callers for their name and records their response. Plays the recorded name upon answer and gives users the choice to accept the call.
This feature is not available in the Classic Jive administrative portal.
GoTo Admin Portal - June 8, 2022
New!
- Billing inside the GoTo Admin Portal
-
Accounts that use the Billing Self Service Portal can now do the following tasks from within
GoTo Admin:
This is option is only available if you purchased your subscription plan online. If you purchased your subscription plan through a sales representative, you will still need to sign in to the Billing Self Service Portal to perform the above tasks.
GoTo Admin Portal - May 25, 2022
New!
- Caller ID self-service
-
You can now change the caller ID for a phone number from within the admin portal! No more forms, contacting support, nor a $15 fee!
This feature is not available in the Classic Jive administrative portal.
GoTo Admin Portal - April 26, 2022
New!
- In-portal search
- There is a new search field in the top navigation menu! You can use this search field to find specific features and settings in the GoTo Admin portal or helpful support articles. Only available in English at this time.
GoTo Admin Portal - March 28, 2022
New!
- System-generated Email Changes
- Our email domains are changing for all system-generated emails. We highly recommend updating your email account rules and filters with the new addresses to prevent future emails being routed to spam.
GoTo Admin Portal - March 21, 2022
New!
- Business Continuity
- We now support the Business Continuity devices to protect your most vital phone functions during an internet outage.
GoTo Admin Portal - February 24, 2022
New!
- Scheduled Reports
-
You can now configure your reports to be emailed to you automatically on a recurring basis.
GoTo Admin Portal - February 8, 2022
New!
- Standalone devices
-
You can now add standalone devices! Add a standalone device to give a user an additional phone for their current line or to add a device that doesn't need a user, such as a fax adapter.
LogMeIn is now GoTo – February 2, 2022
We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.
GoTo Admin Portal - January 31, 2022
New!
- User-level call quality alerts
- You can now set up email notifications for user-level call quality degradation and resolutions.
GoTo Admin Portal - January 18, 2022
New!
- Voicemail Length Setting
- You can now set a maximum voicemail length for all incoming messages on your account.
GoTo Admin Portal - January 6, 2022
New!
- Self Serve E911 Service
- Admins in the US and Canada can now assign emergency addresses and callback numbers for multiple locations. Sub-locations can also be assigned to devices or users. This feature is being released in a phased rollout and may not be available on your account yet.
GoTo Admin Portal - December 7, 2022
New!
- Spanish Voicemail Transcription
- Voicemail transcription is now available in Spanish.
GoTo Admin Portal - November 11, 2021
New!
- Settings Templates
-
You can now quickly apply product feature settings that apply to new users by creating settings templates.
GoTo Admin Portal - September 30, 2021
New!
- Individual Call Details
-
The user level History and Health tab, now includes individual call details! Admins can now view the diagnostics for each leg of a specific call. Each leg displays audio quality stats such as the average MOS, Jitter, Latency, and Packet Loss.
GoTo Admin Portal - September 17, 2021
New!
- Dark Mode Theme
-
All customers using the new GoTo Admin now have the choice to select a display theme different from the default light theme. This new feature is configurable per user and allows the user to select their preferred theme configuration: Dark, Light or Auto (syncs with OS settings).
GoTo Admin Portal - August 6, 2021
New!
- User-Level Health and History Tab
-
Allows admins to monitor specific users by tracking their overall estimated audio and video quality (last 7 days), average audio quality, and history list- in a single view!
GoTo Admin Portal - August 6, 2021
New!
- Watchlist
-
This new metric card within the System Health Dashboard gives admins the ability to monitor specific users by tracking their recent overall call quality and access the user-level History and Health tab.
GoTo AdminPortal - July 28, 2021
New!
- 3rd Phase of GoTo Admin Experience Released
-
All NEW GoTo Connect customers will now begin with GoTo Admin as their administrative portal!
GoTo Admin Portal - May 31, 2021
New!
- System Health Dashboard
- Admins can now monitor their network and connectivity health using the Home > System Health tabs. More features will follow!
GoTo Admin Portal - May 27, 2021
New!
- Phone Number Deletion
- Admins can now delete their phone numbers using our self-serve experience in the Phone System > Phone Numbers tabs rather than reaching out to Support.
GoTo Admin Portal - May 10, 2021
New!
- 2nd Phase of admin experience released
- Customers purchasing higher tiers of GoTo Connect that include other products such as GoTo Meeting, GoToAssist, GoTo Webinar, etc. directly through us who are below 49 seats, are now directed to the new admin portal. Settings for these additional products as well as some bulk actions have been added to the portal.
GoTo Admin Portal - Jan 26, 2021
New!
- Initial eCom launch of the new admin experience
- Customers purchasing GoTo Connect through our new eCom experience are now directed to a new admin portal, GoTo Admin, that we are piloting.