1. Go to https://app.goto.com or open the desktop or mobile app.
2. Select Sign in.
3. Enter your email address for and then select Next.
   Note: If you are having trouble signing in, check our troubleshooting steps. Your log in email address should be your business email address that your system admin used to create your account.
4. Enter your account password and then select Sign in.
5. If prompted, verify your login.

1. Go to https://app.goto.com or open the desktop or mobile app.
2. Select Sign in.
3. Enter your company email address and then select Next.
4. If you are not automatically redirected, select Company ID.
5. You will be redirected to your company's sign-in page, where you can sign in with your company credentials.

Sign in using one of your existing social media accounts such as Facebook, Google, LinkedIn, or Microsoft. This ensures that while you are signed in to the social provider on your device, you can access GoTo with no additional sign-in steps.

1. Go to https://app.goto.com or open the desktop or mobile app.
2. Select Sign in.
3. At the bottom of the screen, choose your social media sign in option for Facebook, Google, LinkedIn, or Microsoft.
   Note: If you do not see this option, that's because you haven't connected your social media account yet. Sign in using your email address and password and connect a social media account.
4. Follow the instructions to select your social account (if applicable) and then sign in on your social media sign-in page.
5. To access your account in the future, if you are already signed into the social media provider, you can launch with no further sign in steps. If you are not signed into your social media provider, you will be prompted to sign in using that account again.

Set up your voicemail box with custom greetings, email notifications, retrieval options, and more.

1. Sign in to the desktop or web app.
2. Select your profile picture in the top right and then choose Settings.
3. Expand Voice in the left sidebar and then select Voicemail.
4. From Notifications Options, enable Voicemail-to-email and then enter your email address to receive new message notifications.
   Note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.

   Note: Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.

   Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
5. Enable Attach voicemail recording and then choose the format:

   Option	Description
   .wav49	Smallest file size, won’t play directly from browser (default).
   .wav	Largest file size, more compatible with mobile devices.
   .mp3	Smaller file size.

6. Enable Delete messages after emailing.
   Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone, GoTo, and our mobile app.
7. From Voicemail box, enable Voicemail transcription to review voicemail transcriptions in the or from your voicemail email notification.
8. Enable Message review to give your callers the option to press # to listen to their message and optionally re-record it.
   Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
9. Enable Escape to operator and then choose an extension to allow your callers to press 0 to be transferred, rather than leaving a message.
10. Select Change password to change your voicemail password.
    • The default password is 0000.
    • Your password must be at least four digits.

Customize your line with a personalized dial plan (Find Me/Follow Me) that routes incoming calls however you want. Add multiple ring steps and redirect callers to various destinations like your cell phone or a colleague's extension.

1. Sign in to the desktop or mobile app.
   • From the desktop or web app, select your profile picture from the top right, select Settings > Voice and then select Find me follow me.
   • From the mobile app, select your profile picture from the top left, select Phone & voicemail and then select Find Me/Follow Me.
2. Customize the following:

   Option	Description
   Ring Step	Defines which extension(s) and number(s) to ring when someone calls the line. You can set up the line to ring more than one phone simultaneously by adding multiple numbers to a ring step or in sequence by creating multiple ring steps. Note: If you have Block Caller ID enabled on the phone number routed to the line, the External Caller ID will continue to be blocked as the call is routed to other ring step destinations.
   Pass–through Caller ID	Controls which caller ID is displayed for ring steps that include external numbers. When enabled, the caller ID of the original caller is displayed. When disabled, the line's External Caller ID is displayed.
   Call Screening	Direct connect: Connects immediately when you accept the call. Confirm pick-up: Tells you the caller ID and then gives you the option to accept the incoming call. If you don't accept the call it will be sent to the next step in the dial plan. Announce call: Tells you which extension was called and then gives the option to accept the incoming call. If you don't accept the call it will be sent to the next step in the dial plan. Screen call: Prompts the caller to record their name and then gives the option to accept the incoming call. If you don't accept the call it will be sent to the next step in the dial plan.
   Ring Time	Defines the number of seconds the call rings before going to the next ring step. This is overridden by any Simple Dial nodes that reference the line in a dial plan.
   No answer, send to	Defines what happens if the call is never answered. Voicemail: Sends the caller to the line's voicemail. Internal: Sends the caller to a specified internal extension. External: Sends the caller to a specified external number. Transferer: If the call was transferred to the line, returns the call to the party that initiated the transfer. If the call was not transferred to the line, it hangs up on the caller. Hang up: Hangs up on the caller. Unspecified: Follows the No answer, send to ring step.
   If calls fail, send to	Defines what happens if the call fails, like in the case of an internet or power outage. Unspecified: Follows the No answer, send to ring step. Internal: Sends the caller to a specified internal extension.Note: To avoid routing calls to another device that is also affected by the same outage, we recommend using failover to an internal extension only if you have multiple locations on the same system (e.g., an office in Chicago and Dallas). External Number: Sends the caller to a specified external number.

3. Select Save.

Most phones have one or more buttons (or sidecars) that you can customize to perform specific functions, like speed dial. Customize these settings to personalize your buttons as needed.

1. Sign in to the desktop or web app.
2. Select your profile picture in the top right and then choose Settings.
3. Expand Voice in the left sidebar and then select Device buttons. If you are assigned to multiple devices, choose the desired device from the drop-down menu.

   Troubleshooting: If you do not have Device buttons, refer to your Admin for setting enablement. For admins who use PBX Administration (classic) at https://my.jive.com/pbx you must enable Allow user to change all Speed Dial buttons (Devices > User's device > Button Configuration) from the admin portal . If you're an admin who uses GoTo Admin at https://admin.goto.com, this enablement is not required. Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin.

4. Select Add button.
5. Choose the extension (Button number) you want assigned to the button.
6. Edit the button Label.
   Note: The button label overrides the line name.
7. Choose the desired button Type:

   Option	Description
   Not configured	No button type is selected. Button will not function.
   Line	Allows you to choose a primary or secondary direct extension.
   Line (No Ring)	Allows you to choose a primary or secondary direct extension. There will be no audible ring on this button.
   Speed Dial w/Presence (Buddy Watch)	Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button.
   Speed Dial	Allows you to add an internal extension or an external phone number as a speed dial.
   Speed Dial w/Presence	Allows you to add an internal extension or an external phone number as a speed dial that can be monitored visually using the light icon next to the button.
   Speed Dial / Transfer w/ Presence	Allows you to use speed dial when not on a call, but will enable one-touch transfers to the monitored extension when on a call.
   Call Park	Adds a call parking spot to the button to park calls to a specific spot with presence monitoring. Enter a label for the button and then a parking spot for the extension (e.g., 8). Note: Not all phones support this feature.
   Multicast Paging Group	Adds a paging zone to the button for transmitting pages. Note: Supported on Cisco MPP, Polycom, and Yealink only.
   Custom Defined On Phone	Allows the phone to have functionality manually assigned to the button that cannot be overwritten by provisioning.

8. Select Apply and then select Save.

Set the desktop app as your default app to avoid launching the wrong application when making an call.

Give apps and websites access to use your camera and mic.

Customize your sound alerts for incoming calls and messages.

1. From the desktop or web app, select your profile picture in the top right and then select Settings.
2. Expand Voice in the left sidebar and then select Audio.
3. From Sounds, choose your Ringtone and Message tone.

Customize your language preferences in .

1. From the desktop or web app, select your profile picture in the top right and then select Settings.
2. From Language in the left sidebar, choose your preferred language for the app.

Check and manage your voicemail.