HELP FILE

How do I manage my contacts in the GoToConnect app?

Add, update, or delete external contacts and control who shows up in your favorites from the desktop or mobile app.

About this task: Your internal directory is automatically added to GoToConnect.

Desktop & Web App

Click GoToConect Contacts Icon in the left sidebar.
Contact Management How-to
To add a contact
  1. Enter the contact’s phone number.
  2. Click GoToConnect Add Contact Icon.
  3. Enter their contact information.
  4. Click Create Contact.
To favorite a contact
  1. Search for a contact's name, extension, or number.
  2. Select a contact from the results and then click Go.
  3. Click GoToConnect Favorite Icon. Click it again to remove the contact from your favorites.
To edit a contact
Note: You can only edit contacts you have added.
  1. Search for a contact's name, extension, or number.
  2. Select a contact from the results and then click Go.
  3. Click Edit in the bottom right corner.
  4. Make any necessary changes and then click Save Changes.
To delete a contact
Note: You can only delete contacts you have added.
  1. Search for a contact's name, extension, or number.
  2. Select a contact from the results and then click Go.
  3. Click Delete in the bottom right corner.
To import contacts
Note: Integrate with Outlook to import your Outlook contacts.

Mobile App

About this task:
Note: Only contacts you have added can be edited or deleted.
Tap GoToConnect Mobile Contact Icon.
Contact Management How-to
To add a contact
  1. Tap GoToConnect Mobile Add Icon.
  2. Enter the new contact's information.
  3. Tap Done.
To favorite a contact
  1. Search for a contact's name, extension, or number.
  2. Select a contact from the results.
  3. Tap Favorite. Tap again to remove the contact from your favorites.
To edit a contact
Note: You can only edit contacts you have added.
  1. Search for a contact's name, extension, or number.
  2. Select a contact from the results.
  3. Tap Edit.
  4. Make any necessary changes and then tap Done.
To delete a contact
Note: You can only delete contacts you have added.
  1. Search for a contact's name, extension, or number.
  2. Select a contact from the results.
  3. Tap Delete Contact.
To block a contact
  1. Search for a contact's name, extension, or number.
  2. Select a contact from the results.
  3. Tap Block Contact and then tap Block to confirm.
    Note: To unblock, tap GoToConnect Mobile Settings Icon > Phone > Blocked Numbers, select the contact, tap Remove Block and then tap Unblock to confirm.
To import contact Not available at present time.