Manage my status
Change your status to let members of your organization know your current availability.
Follow the steps below to customize your status beyond the
system defaults for presence monitoring.
Attention: We are updating the status feature for Contact Center agents, and your account may have the new version. If so, any status changes you make using the methods listed below will automatically update for all queues you are logged into, as well as align your status on your GoTo account. For more information on this feature change, please refer to our FAQ. If you do not have this feature enabled yet and would like to opt-in to the enhanced agent experience sooner, please contact Customer Support.
Desktop or web app
- Sign in to the desktop or web app.
- From your profile picture in the top right, select
under your name and then select the desired status.
- Available
- Away
- Do not disturb (watch video)
- Appear offline
- Optional: To set a custom status message, select Set a status message, enter a status, and then select Save.
- Optional: To clear your custom status, follow the steps above, hover over your custom status, and then select X.
Mobile app
- From the mobile app, select your profile picture from the top left.
- Select the presence status above Set a status message and then select the desired status.
- Available
- Away
- Do not disturb (watch video)
- Appear offline
- Optional: To set a custom status, select Set a status message from the settings page, enter a status, and then select Save.
- Optional: To clear your status, select Edit next to your status and then select Clear status.
Contact Center
Learn how to change your status within the agent dashboard for your queues.
Note: To change your status within the agent softphone, click here.
- Sign in to the desktop or web app.
- From the left navigation, select .
- If you haven't already, log into your desired queues.
- From the top right of the window, change your status using the status drop-down.
Desk phone
Do Not Disturb is the only status you can turn on and off from your desk phone. View your
phone guide to learn where to find DND on your specific model.
