HELP FILE

What's New in GoTo Admin?

    Stay up to date on the latest features and updates for your admin portal.

    Note: We often make new features and services available to only a subset of users so we can learn from user behavior and resolve issues. This means that sometimes different user experiences are available simultaneously, which helps us make our products better for all users.

    GoTo Admin Portal – November 30, 2022

    Dial plan call volume analytics

    You can now analyze call volumes, bottlenecks and inefficiencies, and fine-tune branching logic. Resulting in cost reducing opportunities and increased performance, but most importantly improved caller experience. New metrics and visual indicators now expose how a dial plan is performing in real-time such as where call volumes are flowing and where calls are getting dropped.

    GoTo Admin Portal – November 7, 2022

    Voice Reports
    A new section of reports is now available for GoTo Connect admins. The user activity report is now available with additional voice reports coming soon!

    Analytics - October 25, 2022

    Improved:

    System Health Dashboard

    Rich tool-tip is now available to view and troubleshoot unsuccessful calls. Additionally, shortcuts have been added to quickly navigate to affected users.

    GoTo Admin Portal – September 30, 2022

    Improved:

    GoTo Connect add users
    Now when you add a new user with a GoTo Connect license you can choose their extension, emergency location, and texting phone number (if a phone number is available) all at the same time!

    GoTo Admin Portal – September 28, 2022

    New!

    Enhanced Audio
    GoTo Connect billing admins can purchase the Enhanced Audio add-on to provide users with access to toll-free numbers and Call Me for their meetings.
    Note: View the countries that are available for toll numbers and Call Me.

    GoTo Admin Portal - September 15, 2022

    Helpdesk ticketing
    You can now view, prioritize, assign, edit, and close helpdesk tickets to better manage your users' service requests. This is a beta feature and currently undergoing changes until its official release.

    This feature may not be available with your plan.

    This feature is not available in the Classic Jive administrative portal.

    GoTo Admin Portal - September 8, 2022

    Improved:

    Dial Plan 2.0
    Lots of new features are now available in the dial plan editor for new customers. Existing customers will have access to all of these new features in the near future.
    • Dial plan tutorial
    • New top navigation menu
      • Easy edit - you can now edit the name or extension of a dial plan from within the dial plan editor.
      • Undo/Redo - Now available with arrow icons and under Edit in the top navigation menu.
    • In-place resource creation - You can now create new direct extensions, ring groups, schedules, sound clips, hold music, call filters, etc. directly within the dial plan editor.
    • Keyboard shortcuts - A list of hotkeys can be found under Edit in the top-left navigation menu.
    • Info widget - Definitions are now available when any node is selected. The info widget can be opened by selecting Help > Show info.

    GoTo Admin Portal - September 1, 2022

    Instant Response text messages

    If you miss a call from a new client, instant response allows you to send an automatic text reply so you can make contact immediately. Now you'll never miss out on connecting with a new client, even if you are unavailable.

    GoTo Admin Portal - August 24, 2022

    GoTo Connect Summary
    You can now view a quick summary of your entire phone system by selecting Home in the left navigation menu. The summary includes quantities of the following:
    • users
    • direct extensions
    • phone number types, such as standard, toll-free, and deactivated
    • devices
    • dial plans
    • emergency locations
    Quick links have also been added to help quickly navigate to your system health, order and/or port phone numbers, or system settings.

    GoTo Admin Portal - August 19, 2022

    Improved:

    Micro-transactions
    Billing admins can now add agent licenses, devices, camera share, and mobile support capabilities directly in the admin portal without needing to access the billing portal. It's now just two easy clicks! Billing admins can now add licenses directly in the admin portal without needing to access the billing portal. It's now just two easy clicks!

    GoTo Admin Portal - July 26, 2022

    Resync options for devices
    You can now choose from a few resync options when making changes to or troubleshooting a device.

    This feature is not available in the Classic Jive administrative portal.

    GoTo Admin Portal - June 23, 2022

    Call screening
    Additional call screening options are now available for all direct extensions in find me/follow me settings. The following new options are now available:
    • Announce call: Tells the extension called upon answer and gives users the choice to accept the call.
    • Screen call: Asks callers for their name and records their response. Plays the recorded name upon answer and gives users the choice to accept the call.

    This feature is not available in the Classic Jive administrative portal.

    GoTo Admin Portal - June 8, 2022

    New!

    Billing inside the GoTo Admin Portal
    Accounts that use the Billing Self Service Portal can now do the following tasks from within GoTo Admin:

    This is option is only available if you purchased your subscription plan online. If you purchased your subscription plan through a sales representative, you will still need to sign in to the Billing Self Service Portal to perform the above tasks.

    GoTo Admin Portal - May 25, 2022

    Caller ID self-service
    You can now change the caller ID for a phone number from within the admin portal! No more forms, contacting support, nor a $15 fee!

    This feature is not available in the Classic Jive administrative portal.

    GoTo Admin Portal - April 26, 2022

    New!

    In-portal search
    There is a new search field in the top navigation menu! You can use this search field to find specific features and settings in the GoTo Admin portal or helpful support articles. Only available in English at this time.

    GoTo Admin Portal - March 28, 2022

    New!

    System-generated Email Changes
    Our email domains are changing for all system-generated emails. We highly recommend updating your email account rules and filters with the new addresses to prevent future emails being routed to spam.

    GoTo Admin Portal - March 21, 2022

    Business Continuity
    We now support the Business Continuity devices to protect your most vital phone functions during an internet outage.

    GoTo Admin Portal - February 24, 2022

    Scheduled Reports

    You can now configure your reports to be emailed to you automatically on a recurring basis.

    GoTo Admin Portal - February 8, 2022

    Standalone devices

    You can now add standalone devices! Add a standalone device to give a user an additional phone for their current line or to add a device that doesn't need a user, such as a fax adapter.

    LogMeIn is now GoTo – February 2, 2022

    We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.

    GoTo Admin Portal - January 31, 2022

    User-level call quality alerts
    You can now set up email notifications for user-level call quality degradation and resolutions.

    GoTo Admin Portal - January 18, 2022

    Voicemail Length Setting
    You can now set a maximum voicemail length for all incoming messages on your account.

    GoTo Admin Portal - January 6, 2022

    Self Serve E911 Service
    Admins in the US and Canada can now assign emergency addresses and callback numbers for multiple locations. Sub-locations can also be assigned to devices or users. This feature is being released in a phased rollout and may not be available on your account yet.

    GoTo Admin Portal - December 7, 2022

    Spanish Voicemail Transcription
    Voicemail transcription is now available in Spanish.

    GoTo Admin Portal - November 11, 2021

    Settings Templates

    You can now quickly apply product feature settings that apply to new users by creating settings templates.

    GoTo Admin Portal - September 30, 2021

    Individual Call Details

    The user level History and Health tab, now includes individual call details! Admins can now view the diagnostics for each leg of a specific call. Each leg displays audio quality stats such as the average MOS, Jitter, Latency, and Packet Loss.

    GoTo Admin Portal - September 17, 2021

    New!

    Dark Mode Theme

    All customers using the new GoTo Admin now have the choice to select a display theme different from the default light theme. This new feature is configurable per user and allows the user to select their preferred theme configuration: Dark, Light or Auto (syncs with OS settings).

    GoTo Admin Portal - August 6, 2021

    User-Level Health and History Tab

    Allows admins to monitor specific users by tracking their overall estimated audio and video quality (last 7 days), average audio quality, and history list- in a single view!

    GoTo Admin Portal - August 6, 2021

    Watchlist

    This new metric card within the System Health Dashboard gives admins the ability to monitor specific users by tracking their recent overall call quality and access the user-level History and Health tab.

    GoTo AdminPortal - July 28, 2021

    New!

    3rd Phase of GoTo Admin Experience Released

    All NEW GoTo Connect customers will now begin with GoTo Admin as their administrative portal!

    GoTo Admin Portal - May 31, 2021

    New!

    System Health Dashboard
    Admins can now monitor their network and connectivity health using the Home > System Health tabs. More features will follow!

    GoTo Admin Portal - May 27, 2021

    New!

    Phone Number Deletion
    Admins can now delete their phone numbers using our self-serve experience in the Phone System > Phone Numbers tabs rather than reaching out to Support.

    GoTo Admin Portal - May 10, 2021

    New!

    2nd Phase of admin experience released
    Customers purchasing higher tiers of GoTo Connect that include other products such as GoToMeeting, GoToAssist, GoToWebinar, etc. directly through us who are below 49 seats, are now directed to the new admin portal. Settings for these additional products as well as some bulk actions have been added to the portal.

    GoTo Admin Portal - Jan 26, 2021

    Initial eCom launch of the new admin experience
    Customers purchasing GoTo Connect through our new eCom experience are now directed to a new admin portal, GoTo Admin, that we are piloting.