HELP FILE

What's New in GoTo Admin?

    Stay up to date on the latest features and updates for your admin portal.

    Note: We often make new features and services available to only a subset of users so we can learn from user behavior and resolve issues. This means that sometimes different user experiences are available simultaneously, which helps us make our products better for all users.

    GoTo Admin Portal - July 26, 2022

    Resync options for devices
    You can now choose from a few resync options when making changes to or troubleshooting a device.

    This feature is not available in the Classic Jive administrative portal.

    GoTo Admin Portal - June 23, 2022

    Call screening
    Additional call screening options are now available for all direct extensions in find me/follow me settings. The following new options are now available:
    • Announce call: Tells the extension called upon answer and gives users the choice to accept the call.
    • Screen call: Asks callers for their name and records their response. Plays the recorded name upon answer and gives users the choice to accept the call.

    This feature is not available in the Classic Jive administrative portal.

    GoTo Admin Portal - June 8, 2022

    New!

    Billing inside the GoTo Admin Portal
    Accounts that use the Billing Self Service Portal can now do the following tasks from within GoTo Admin:

    This is option is only available if you purchased your subscription plan online. If you purchased your subscription plan through a sales representative, you will still need to sign in to the Billing Self Service Portal to perform the above tasks.

    GoTo Admin Portal - May 25, 2022

    Caller ID self-service
    You can now change the caller ID for a phone number from within the admin portal! No more forms, contacting support, nor a $15 fee!

    This feature is not available in the Classic Jive administrative portal.

    GoTo Admin Portal - April 26, 2022

    New!

    In-portal search
    There is a new search field in the top navigation menu! You can use this search field to find specific features and settings in the GoTo Admin portal or helpful support articles. Only available in English at this time.

    GoTo Admin Portal - March 28, 2022

    New!

    System-generated Email Changes
    Our email domains are changing for all system-generated emails. We highly recommend updating your email account rules and filters with the new addresses to prevent future emails being routed to spam.

    GoTo Admin Portal - March 21, 2022

    Business Continuity
    We now support the Business Continuity devices to protect your most vital phone functions during an internet outage.

    GoTo Admin Portal - February 24, 2022

    Scheduled Reports

    You can now configure your reports to be emailed to you automatically on a recurring basis.

    GoTo Admin Portal - February 8, 2022

    Standalone devices

    You can now add standalone devices! Add a standalone device to give a user an additional phone for their current line or to add a device that doesn't need a user, such as a fax adapter.

    LogMeIn is now GoTo – February 2, 2022

    We've relaunched our brand with a fresh look and feel! But don't worry – you'll still find everything in its usual place. Learn more.

    GoTo Admin Portal - January 31, 2022

    User-level call quality alerts
    You can now set up email notifications for user-level call quality degradation and resolutions.

    GoTo Admin Portal - January 18, 2022

    Voicemail Length Setting
    You can now set a maximum voicemail length for all incoming messages on your account.

    GoTo Admin Portal - January 6, 2022

    Self Serve E911 Service
    Admins in the US and Canada can now assign emergency addresses and callback numbers for multiple locations. Sub-locations can also be assigned to devices or users. This feature is being released in a phased rollout and may not be available on your account yet.

    GoTo Admin Portal - December 7, 2022

    Spanish Voicemail Transcription
    Voicemail transcription is now available in Spanish.

    GoTo Admin Portal - November 11, 2021

    Settings Templates

    You can now quickly apply product feature settings that apply to new users by creating settings templates.

    GoTo Admin Portal - September 30, 2021

    Individual Call Details

    The user level History and Health tab, now includes individual call details! Admins can now view the diagnostics for each leg of a specific call. Each leg displays audio quality stats such as the average MOS, Jitter, Latency, and Packet Loss.

    GoTo Admin Portal - September 17, 2021

    New!

    Dark Mode Theme

    All customers using the new GoTo Admin now have the choice to select a display theme different from the default light theme. This new feature is configurable per user and allows the user to select their preferred theme configuration: Dark, Light or Auto (syncs with OS settings).

    GoTo Admin Portal - August 6, 2021

    User-Level Health and History Tab

    Allows admins to monitor specific users by tracking their overall estimated audio and video quality (last 7 days), average audio quality, and history list- in a single view!

    GoTo Admin Portal - August 6, 2021

    Watchlist

    This new metric card within the System Health Dashboard gives admins the ability to monitor specific users by tracking their recent overall call quality and access the user-level History and Health tab.

    GoTo AdminPortal - July 28, 2021

    New!

    3rd Phase of GoTo Admin Experience Released

    All NEW GoTo Connect customers will now begin with GoTo Admin as their administrative portal!

    GoTo Admin Portal - May 31, 2021

    New!

    System Health Dashboard
    Admins can now monitor their network and connectivity health using the Home > System Health tabs. More features will follow!

    GoTo Admin Portal - May 27, 2021

    New!

    Phone Number Deletion
    Admins can now delete their phone numbers using our self-serve experience in the Phone System > Phone Numbers tabs rather than reaching out to Support.

    GoTo Admin Portal - May 10, 2021

    New!

    2nd Phase of admin experience released
    Customers purchasing higher tiers of GoTo Connect that include other products such as GoToMeeting, GoToAssist, GoToWebinar, etc. directly through us who are below 49 seats, are now directed to the new admin portal. Settings for these additional products as well as some bulk actions have been added to the portal.

    GoTo Admin Portal - Jan 26, 2021

    Initial eCom launch of the new admin experience
    Customers purchasing GoTo Connect through our new eCom experience are now directed to a new admin portal, GoTo Admin, that we are piloting.