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How do I protect my phone(s) from an internet outage?

Associate your device(s) with your Business Continuity to preserve your most essential on-premise phone functions during an internet disruption or a complete outage.

Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Devices, select the device that needs to be added to your business continuity. You can use the device type bubbles to filter the list.
  3. From Settings > General > Advanced > Business continuity, use the drop-down menu to choose the desired device or check Use system default to use the default device for your account.
    Note: To change the default device, contact Customer Support.
  4. Select Save when complete.
  5. Repeat as needed for other devices.