Use the watchlist tool
Monitor specific users by tracking their recent overall call quality (MOS score) and enabling notifications when thresholds are reached.
Note: The Watchlist feature is only available in GoTo Admin, not the PBX Administration portal.
- Select
Home > System Health and then use the Time picker on the top right to choose the desired data set.
Note: The default is 24 hours. - From the Watchlist card, add or remove users:
- Select
> 
Edit monitored users. - If adding a user(s), select the first user to add and then select
and repeat for each user you want to add to the list. - If removing a user(s), hover over the user and select the
and repeat for each user you want to remove. - When all users have been added and/or deleted, select Done.
- Select
- Set up email alerts for user-level call degradation and resolution:
- Select > Manage Alerts.
- Enable Send alerts.
- Choose your preferred sensitivity level from the drop-down menu. The sensitivity level corresponds with the issue detection threshold which then triggers email alerts.
- Search for and select the user to receive email notifications for, and then select .
- When all users have been added, select Save.
Result: All configured alert recipients will receive an email for each degradation (and resolution) event of users managed in the Watchlist card.
- Select
Article last updated: 31 March, 2025
