How do I view a user's history and health in GoTo Admin?

View a user's history and health tab, to review video and audio quality statistics from the last 7 days.

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to GoTo Admin.
From People > Users, select the user whose history and health you want to view.

Note: While on any tab in a user's profile, you can select in the top-right to make changes to the overview page or delete the user. Use the breadcrumbs in the top-left to go back to the main list.

Select the History & Health tab. Choose what you want to view:

View	Description
Estimated Overall Audio & Video Quality	The total number of call legs per 2 hours, and the quality of each leg per 2 hours
Average audio quality	The distribution of each leg
History List	A list of calls and meetings, each with an associated average mean opinion score (MOS). Select View details to view the diagnostics for each leg of a specific call or meeting. Note: An "unknown" MOS is most likely due to calls being too short. Meetings will only be listed if the selected user is an organizer.

Troubleshooting: If any of the user's metrics indicate an issue, check network health.

What to do next: Set up email alerts for user-level call degradation and resolution.

Article last updated: 15 August, 2023

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