How do I manage the user-level watchlist?
Add or remove users and manage your view of the user-level watchlist card.
The
Watchlist card in the
System health dashboard allows admins to monitor specific users by tracking their recent average call quality or mean opinion score (MOS). The MOS will be "unknown" if there hasn't been any activity in the previous 24 hours. The
Watchlist feature is only available in GoTo Admin, not the PBX Administration portal.
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Select
Home > System Health, to open your system health dashboard. - Locate the Watchlist card and choose what you want to do:
- Sort the list by name or quality: Select
. - Add or remove a user(s):
- Select
> 
Edit monitored users. - If adding a user(s), select the first user to add and then select
and repeat for each user you want to add to the list. - If removing a user(s), hover over the user and select the
and repeat for each user you want to remove. - When all users have been added and/or deleted, select Done.
- Select
- Sort the list by name or quality: Select
What to do next:
Set up email alerts for user-level call degradation and resolution.
Article last updated: 22 December, 2023